At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
At Playlist, we're reimagining how businesses grow and connect with customers. As the Manager of Payment Sales, you'll lead a dynamic team of Account Managers dedicated to driving payment volume and customer retention for Mindbody's payment solutions.
- Lead and inspire a high-performing account management team, transforming individual potential into collective success
- Coach account managers across experience levels, providing targeted feedback that accelerates skill development and team performance
- Drive strategic team operations, balancing performance management with meaningful employee development
- Develop and execute onboarding and training programs that set new hires up for immediate impact
- Craft precise sales forecasts and maintain a comprehensive view of the team's sales pipeline
- Build and nurture cross-functional partnerships to unlock collaborative opportunities
- Proactively identify and remove operational barriers to maintain team momentum
- Champion high-impact strategic initiatives that advance the broader sales vision
Experience You Bring
- 3+ years of leadership experience managing high-performing sales or account management teams in payment processing, fintech, or SaaS environments
- Proven track record of meeting and exceeding sales goals with a strategic, results-oriented approach
- Advanced skills in sales performance analysis and data-driven decision-making
- Proficiency with sales tools including Salesforce, Sales Loft, Gong, and advanced reporting dashboards
- Exceptional communication skills with the ability to influence and inspire across diverse stakeholder groups
- Talent for developing team members and creating growth-oriented environments
- Demonstrated ability to thrive in fast-paced, customer-facing roles
- Strong organizational skills with the flexibility to manage complex, dynamic priorities
ClassPass is seeking a strategic, analytical, and relationship-oriented Director to lead our Enterprise Partnerships team. This individual will be responsible for overseeing the full lifecycle of our enterprise HQ partnerships – from pre-sale discovery through complex commercial negotiations and post-sale optimization. The ideal candidate will be a self-starter who thrives in a fast-paced, data-driven environment, and who brings a unique blend of business strategy, high EQ, and operational excellence to the table.
About the role- Strategic Leadership: Lead and scale the enterprise team responsible for managing relationships with large, multi-location partners, including boutique fitness franchises and national wellness brands. Cultivate and nurture relationships with key stakeholders and industry players to stay abreast of market trends, competitive dynamics, and emerging opportunities.
- Cross-Functional Collaboration: Collaborate cross-functionally with product, marketing, and pricing & inventory teams to integrate partnerships seamlessly into the overall business strategy and optimize customer acquisition and retention
- Commercial Negotiations: Own and lead complex commercial negotiations with HQ-level stakeholders; develop bespoke partnership models tailored to unique partner needs. Negotiate and structure partnership agreements and contracts to ensure alignment with company objectives and maximize mutual value.
- Pre & Post Sale Ownership: Guide enterprise engagements from initial business case development through onboarding, ongoing relationship management, and contract renewals/expansions.
- Analytical Rigor: Dive deep into performance data to identify trends, diagnose issues, and unlock growth opportunities; independently pull and analyze data to support recommendations. Track, measure, and report on partnership performance metrics and KPIs to evaluate effectiveness and drive continuous improvement.
- Team Development: Manage and mentor the enterprise team, providing strategic guidance, professional development, and day-to-day support, upholding a culture of excellence, growth-mindsets and one of two-way communication/feedback
- Executive Relationship Management: Serve as a senior point of contact for external partner executives; build strong, trust-based relationships that drive long-term value.
Skills & Requirements
- 8-10+ years of experience in business strategy, enterprise partnerships, or general management, preferably in a high-growth, consumer-facing or aggregator business.
- Bachelors Degree or equivalent experience preferred; strong consideration given to candidates with backgrounds in top-tier management consulting or investment banking.
- Strong comfortability and fluency with data and ability to craft clear narratives through numerical story-telling
- Experience working at a large boutique fitness franchise, wellness brand, or consumer aggregator platform is highly desirable.
- Demonstrated success leading cross-functional initiatives and managing complex commercial relationships.
- Deep analytical and financial acumen; must be comfortable pulling, interpreting, and presenting data to inform decisions.
- High EQ and exceptional interpersonal skills; ability to confidently interface with C-suite executives, internal stakeholders, and external partners.
- Proven ability to thrive in ambiguous, fast-paced environments and work autonomously with minimal oversight.
- Excellent communication and presentation skills, both written and verbal.
- Proven track record of driving successful partnerships and achieving business objectives, with a focus on revenue growth and market expansion.
- Strong negotiation skills, with experience structuring and closing complex partnership agreements and contracts.
- Entrepreneurial mindset with experience working in startup or high-growth environments, comfortable operating in a fast-paced, dynamic setting.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate cross-functionally and build relationships with external partners.
- Strategic thinker with the ability to analyze market trends, identify opportunities, and develop actionable plans to capitalize on them.
- Highly analytical with proficiency in data analysis and financial modeling, able to assess partnership ROI and make data-driven decisions.
- Proactive and results-oriented, with a demonstrated ability to take ownership of projects and drive them to successful completion.
Pay transparency
It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $87,000 to $110,000. The total compensation package for this position may also include performance bonuses, benefits, and/or other applicable incentive compensation plans.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
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