Manager, Payment Operations

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - Manager, Payment Operations (Remote – USA / CANADA)

Wrapbook is launching a new Vendor Payments capability that enables entertainment production companies to pay their vendors directly through our platform using Stripe.

We’re looking for a Manager of Payment Operations - a hands-on operator and people leader who can both build and run the program, with support from the Senior Director of Operations and the General Manager, Vendor Payments Solutions. You’ll directly manage one Vendor Payments Operations Specialist, partner closely with Wrapbook’s Product and Client Ops teams and with Stripe, and deliver a white-glove customer experience while designing the processes and procedures that will power future scale.

You’ll work directly with our customers and their vendors, lead onboarding calls, troubleshoot payment and verification issues, and develop the workflows and documentation that enable a successful go-to-market launch. As the product matures, you’ll help extend these workflows to further support vendor verification and onboarding.

What you’ll do:

• Serve as the operational owner for all Stripe Connect and Treasury workflows (onboarding, payments, verification, bank linking).

• Engage directly with production company customers — answering questions, resolving onboarding blockers, and ensuring a white-glove experience.

• Troubleshoot live issues with Stripe and Wrapbook systems (e.g., failed payments, KYC/KYB verification errors).

• Partner with the internal specialist to document every step of the user journey, from onboarding through payout.

• Create SOPs, FAQs, enablement materials, and external-facing help center content.

• Collaborate with Product and Engineering to refine the customer and backend workflows based on real-world feedback.

• Track and report operational metrics: onboarding completion, payment success rates, and error trends.

• Act as the primary liaison with Stripe for escalations and investigations.

• Identify and prioritize opportunities to scale and automate manual processes as volume grows.

• Partner cross-functionally to evolve workflows for future vendor onboarding and verification use cases.

What you’ll have:

• 5–8+ years in Payments Operations, Fintech, or Platform Operations — ideally with experience in third-party payment providers, payment facilitators, payment service providers, or payment gateways - bonus points for Stripe Connect or Stripe Financial Accounts for platforms (formerly Stripe Treasury) experience.

• Direct experience leading teams or mentoring junior operations team members.

• Deep understanding of KYB, ACH fund flows, and account verification processes.

• Be a hands-on operator - comfortable taking calls, troubleshooting live issues, and working across systems.

• Structured thinker with strong analytical and documentation skills.

• Strong ownership mindset with a bias for action; thrives in ambiguity.

• Bonus: Experience in media, production, or payroll/payments environments.

What does success look like?

• Every onboarding customer feels supported and informed throughout setup.

• Stripe issues are tracked, escalated, and resolved quickly with lessons documented.

• Playbooks and processes are built for scale, ready for broader team enablement.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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