Manager, Operations

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Salary Range: $80,000 - $90,000

Benefits:

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

• Free hot healthy meals for unit operations roles

Application Closure Statement

• To be considered for this position, please submit your application by 2/18/2026

Main Duties and Responsibilities:

• Coordinates services between the kitchen and drivers, while controlling activities on the receiving dock
• Creates assignments for team drivers and assignments to flights
• Checks dock area to ensure employees have all required equipment and that trucks leave according to schedule dock departure
• Creates labor forecasts
• Ensures all teams are catering correct aircraft and flights
• Ensures employees are in compliance with safety procedures
• Assists teams with late flights and equipment changes
• Responsible for getting information from other airlines for service
• Maintains radio contact with superintendent, meal planner and leads during operation.
• Supervises and supports lower level managers/supervisors on daily operations including:
  • Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
  • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
  • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
  • Monitors daily manpower planning and schedules employees. 
  • Responsible for employee retention and reducing employee turnover.
  • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
  • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
  • Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
  • Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School degree or GED
• Some college preferred.

Work Experience:

• At least 5 years of supervisory/management experience working in a high volume, manufacturing environment is required.
• Experience with scheduling and forecasting labor preferred
• In-flight catering experience or experience in a high-volume food service industry highly desirable
• Must have strong and effective leadership skills and have successfully managed a staff of 20-30
• Current or previous labor relations experience is a plus.

Technical Skills: (Certification, Licenses and Registration)

• Ability to handle multiple tasks without losing priority
• Candidate should be comfortable with all levels of employees and have the ability to drive positive program change
• Must be innovative in making changes to the operation as needed to further improve the work environment and unit performance
• Basic computer skills required
• Possess strong organizational, analytical, communication and leadership.
• Must have a valid Driver’s License

Language / Communication Skills:

• Excellent verbal and written communication skills
• Bi-lingual a plus

Job Dimensions

Geographic Responsibility: Hub Unit (gross revenues of $50M+ and direct and indirect headcount of 500+ employees.)

Type of Employment: Full-time

Travel %: up to 10%

Exemption Classification: Exempt

Internal Relationships: all internal departments

External Relationships: customers, suppliers

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production facility there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• A rotating schedule of over 55 hours per week is typical.
• Able to work in deadline driven environment

Budget / Revenue Responsibility: (Local Currency) N/A

Organization Structure

Direct Line Manager (Title):  Director, Ops, Transport, Hub

Dotted Line Manager (Title, if applicable):  N/A

Number of Direct Reports: 1-5

Number of Dotted Line Reports:  N/A

Estimated Total Size of Team: 100+

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

If you want to be part of a team that helps make travel and culinary memories, join us!