Manager of Onboarding and Implementation Services

Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do. 

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).

What You Will Do

Alchemer is seeking a strategic and customer-focused Manager of Onboarding & Implementation Services to lead a high-performing team dedicated to welcoming new customers and supporting complex custom implementations. This is a critical leadership role responsible for ensuring a world-class onboarding experience, optimizing service delivery, and fostering cross-functional collaboration across our organization.

How You Will Spend Your Days

Team Leadership & Management:

• Lead a team of 10+ onboarding and professional services experts, cultivating a high-performance culture grounded in accountability, growth, and collaboration.
• Oversee project execution, resource management, and service delivery across all Alchemer product lines.
• Identify and implement process improvements to increase team efficiency and customer satisfaction.
• Mentor and coach team members, supporting their career development while reinforcing Alchemer’s core values.
• Partner cross-functionally with Sales, Product, and Customer Success teams to ensure seamless handoffs and alignment on customer goals.

Customer & Technical Engagement:

• Guide onboarding analysts through complex technical use cases, including solution design, requirements gathering, and feasibility analysis.
• Serve as an escalation point for technical questions, providing direction on best practices and solution architecture.
• Support successful systems integration efforts, including leveraging APIs to move data between platforms.

What You Bring to this Role

• 7+ years of experience in customer onboarding, professional services, or customer experience leadership.
• Proven success in managing high-performing, customer-facing teams.
• Strong organizational and leadership skills, with a focus on driving team results and customer satisfaction.
• Exceptional communication skills and the ability to engage effectively with customers and internal stakeholders.
• Experience with Alchemer or similar platforms is highly preferred.
• Technical understanding of systems integrations, APIs, and data workflows.

Compensation for this position includes an annual base salary of $130,000 to $150,000, with eligibility to participate in our Employee Participation Unit program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply. 

Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!