At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
We are seeking a dynamic and experienced Network Operations Center (NOC) Manager to lead our NOC team in delivering exceptional managed services to our clients. This role is pivotal in ensuring the stability, performance, and continuous improvement of our clients’ network infrastructures. You will bring a blend of technical expertise, strategic leadership, and a passion for operational excellence.
At DYOPATH, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!
Why DYOPATH?
- People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
- Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
What We’re Looking For: Manager, NOC
The Details:
- Location: can be fully remote or hybrid (Chicago area, in-office on Tuesdays)
- Shift: Regular business hours
- Pay: $100K - $145K annually, (depending on experience and qualifications)
Key Responsibilities
Team Leadership
- Lead, mentor, and develop a high-performing NOC team.
- Drive recruitment, training, and performance management initiatives.
- Foster a collaborative and knowledge-sharing culture.
- Set clear performance goals and provide regular feedback and coaching.
Network Operations Management
- Oversee 24/7 monitoring, maintenance, and incident response for client networks.
- Ensure compliance with SLAs and operational standards.
- Manage escalations and ensure timely, effective resolution.
- Develop and enforce SOPs and best practices for network operations.
Client Relationship Management
- Act as the primary escalation point for clients.
- Build strong client relationships and understand their business needs.
- Lead regular performance reviews and strategic service discussions.
Technical Expertise
- Provide hands-on support for complex network issues.
- Stay current with industry trends and emerging technologies.
- Collaborate cross-functionally with engineering, sales, and support teams.
Process Improvement
- Continuously evaluate and enhance NOC processes.
- Implement automation tools to improve efficiency.
- Analyze KPIs to drive service improvements and customer satisfaction.
Qualifications
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of experience managing a NOC or similar technical operations team.
- Experience in a Managed Services Provider (MSP) environment is highly preferred.
Certifications (Preferred)
- CCNA, CCNP, ITIL, or equivalent certifications.
Skills & Competencies
- Strong technical knowledge of networking (routing, switching, firewalls, VPNs).
- Proven leadership and team-building capabilities.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Familiarity with ITIL framework and best practices.
- Ability to work in a 24/7 operational environment and manage on-call responsibilities.
Ready to lead a high-impact team and shape the future of network operations?
Apply now and be a part of our mission to deliver excellence in managed services.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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