Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary
As the Network Engineering Manager, you will lead the 24x7 development and operation of a global network infrastructure supporting a distributed DNS platform. Your team is responsible for maintaining, monitoring, and optimizing the connectivity that underpins our DNS services — from colocation to cloud, across regions. You will ensure operational excellence, reliability, performance, process discipline, and continuous improvement for a fully remote team.
What you will do
- Manage and mentor a remote engineering team spanning multiple time zones.
- Ensure 24×7-365 network operations: monitoring, incident detection, escalation, root-cause analysis, and resolution workflows. Participation in on-call rotation is required.
- Define, track and report key operational metrics/KPIs such as uptime, latency, packet loss, MTTR (Mean Time to Repair), capacity utilization, SLA compliance.
- Oversee network service monitoring tools, alerting, dashboards, and response playbooks.
- Implement and enforce operational processes: change management, incident management, problem management, configuration management, runbooks and operational documentation.
- Assist in the management of vendor relationships and service providers (ISPs, transit/peering, colocation connectivity, SD-WAN providers): negotiate contracts, monitor SLAs, enforce performance and outages.
- Monitor and manage capacity and performance of the network: bandwidth growth, link utilization, peering/transit optimization, trending and forecasting. Collaborate with architects to maintain 3-year capacity plan.
- Coordinate with architecture, cloud and product teams for service launches, upgrades and expansions so that network operations readiness is assured.
- Lead post-incident reviews (PIRs), identify systemic improvements, drive action items to closure.
- Collaborate with leadership to manage budget planning for operations (connectivity, monitoring tools, hardware refreshes), and participate in cost‐optimization.
- Ensure operational compliance with regulatory, security and audit requirements (e.g., SOC2/PCI, vendor connectivity, access control, DR/BC planning).
- Promote a culture of continuous improvement, remote collaboration, documentation discipline, and high-reliability operations.
What you will have
- Bachelor’s degree in computer science, IT, Network Engineering or equivalent experience.
- 7+ years of experience in network engineering/operations, including 3+ years in a management/supervisory role overseeing remote/distributed teams.
- Demonstrated experience in managing global network operations for SaaS or large-scale enterprise services across multiple geographic regions.
- Strong knowledge of network protocols/technologies: TCP/IP, BGP, OSPF, MPLS, WAN/LAN, transit/peering, QoS, routing/switching.
- Experience with monitoring platforms, NOC workflows, incident/change management frameworks.
- Vendor management experience: managing ISPs, service providers, SLAs, contracts.
- Strong operational mindset: process definition, documentation, dashboards, metrics.
- Experience driving ITIL (change/incident/problem) and SDLC best practices across the network domain.
Nice to have
- Familiarity with distributed DNS protocols and requirements.
- Experience with hybrid cloud connectivity (AWS/Azure/GCP) and network monitoring of cloud/edge services.
What you will bring
A data-driven, operationally minded leader who can run complex global network operations with high reliability, support 24×7 services across geographies, and lead a remote team to deliver excellent performance. You’re comfortable in a fast-moving SaaS environment, can escalate appropriately, and build processes and instrumentation to keep the network healthy and performant.
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
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