Manager, Network and Transport, NOC

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
The rapid expansion of 5G architecture creates significant challenges in maintaining stability across complex IP Transport and Network domains. This role solves the problem of network volatility by leading end-to-end NOC operations and ensuring rapid resolution of high-severity incidents in a 24/7 environment. Success requires bridging the gap between proactive monitoring strategies and reactive vendor management to maintain high availability for mission-critical services. By driving structural change governance and deep-dive technical analysis, this leader ensures a resilient transport infrastructure that supports seamless network performance.
What Success Looks Like (Objectives)

• Leadership of 24/7 NOC operations for IP Transport and Network domains to ensure maximum uptime across the hybrid network.
• Reduction of Mean Time to Repair (MTTR) through optimized incident lifecycle governance and rapid triage of Sev1 and Sev2 outages.
• Implementation of an end-to-end monitoring strategy utilizing automation frameworks to achieve proactive alarm detection.
• Integration of AI Application skills to enhance observability, using machine learning to correlate system traces and accelerate root cause identification.
• Accountability for vendor SLA compliance and the delivery of comprehensive Root Cause Analysis (RCA) to eliminate repeat network failures.
• Development of a high-performing team of Subject Matter Experts through technical mentorship and a culture of operational excellence.

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Extensive leadership experience managing complex network operations and people in high-pressure, mission-critical environments.
• Mastery of IP Routing protocols such as BGP and IS-IS, alongside deep knowledge of SR-MPLS and transport technologies.
• AI Application skills, specifically the ability to leverage intelligent observability tools for automated packet analysis and system diagnostics.
• Advanced technical expertise in 5G architecture, including Core, RAN, and cloud-native virtualized network functions.
• Strong executive communication and stakeholder management capabilities for collaborating with cross-functional Engineering and Vendor teams.
• Critical experience managing transport providers like AT&T, Zayo, and Lumen to ensure strict adherence to SLA and RFO delivery.

Minimum Requirements

• Minimum Education: Bachelor's or Master's Degree in Engineering, Telecommunications, or a related field.
• Minimum Experience: 4 to 8 years of experience in network operations or transport engineering.
• Required Technical Skills:
  
  • Cisco Certified: CCNA / CCNP.
  • Proficiency with ITSM tools, specifically ServiceNow for Incident and Change Management.
  • Hands-on experience with packet capture and system-level trace analysis tools.

Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )