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About the Role
Attentive is looking for a highly motivated and experienced Manager for our Mid Market and SMB Account Management team. You will lead a team that drives customer growth, by owning the end-to-end sales cycle and adoption of our new products (Email, AI) for our SMB and Mid-Market customers. You will also play a critical role in coaching our Account Managers on developing processes, and analyzing metrics to drive key decision-making within our Account Management organization (working with your counterparts on Enterprise, Strategic, and the VP of AM).
What You’ll Accomplish
- Grow and inspire a high-performing Account Management team, providing coaching, guidance, and support to ensure the team meets or exceeds performance targets
- Drive strategic revenue growth and development through the lens of new products within existing MM and SMB customers to align Attentive and customers’ strategies and goals
- Collaborate with Sales and Client Strategy teams to ensure a cohesive customer experience, working to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products
- Identify, enable, & coach reps on core competencies of the role; work with Enablement to fill your teams’ knowledge gaps as they arise
- Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies
- Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements
Your Expertise
- 5+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results in a B2B SAAS environment
- Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent
- Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes
- Excellent communication, interpersonal, negotiation, and leadership skills
- Record of meeting or exceeding sales quotas
- Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $125,000 - $150,000 annually + bonus/commission + equity + benefits
- Equity is a substantial part of the total compensation package
- Our salary ranges are determined by role, level and location
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