Manager, IT Security & Platform Operations

The Medical Group Management Association (MGMA) is looking for an Manager, IT Security & Platform Operations to join our Denver/hybrid team.

The Manager, IT Security & Platform Operations is a hybrid leadership and technical role responsible for MGMA’s cybersecurity program, Microsoft platform administration, and on-premises infrastructure. This position manages a team of internal technical professionals and serves as the primary liaison with MGMA’s managed service provider (MSP).The ideal candidate is a player-coach — someone who not only leads and coordinates across programs but also personally configures systems, implements controls, and resolves complex technical issues. The role requires deep technical expertise in the Microsoft stack and cybersecurity frameworks, combined with strong leadership, vendor management, and program management capabilities.

Essential Functions:

Leadership & Team Management

• Lead and mentor a team of technical professionals covering cybersecurity, Microsoft platform administration, and infrastructure.
• Oversee daily performance of MGMA’s managed service provider (MSP), ensuring accountability, SLA adherence, and high-quality service delivery.
• Balance hands-on technical execution with strategic program management and planning.
• Foster a culture of continuous improvement, accountability, and proactive problem-solving within the IT operations function.

Cybersecurity Program (Hands-On & Strategic)

• Serve as program owner for MGMA’s cybersecurity initiatives and Plan of Action & Milestones (POA&M).
• Design, configure, and implement security controls — particularly within Microsoft environments — including identity protection, endpoint management, and data loss prevention.
• Perform hands-on work in Microsoft Defender, Purview, Intune, and Azure security center to monitor, analyze, and remediate threats.
• Conduct periodic risk assessments, manage vulnerability remediation, and lead incident response coordination with internal and vendor teams.
• Develop security metrics, dashboards, and reports for leadership visibility and board-level communication.

Microsoft Platform Ownership (Hands-On & Technical Leadership)

• Act as the subject matter expert and technical owner for MGMA’s Microsoft ecosystem — Entra ID, Intune, Purview, Defender Exchange, Teams, SharePoint, CoPilot and 365 Admin.
• Perform configuration, scripting, and administration directly within the platform — including writing and executing PowerShell scripts for automation and controls management.
• Implement governance, compliance, and security policies across the M365 environment.
• Lead rollout of new Microsoft capabilities such as Copilot, ensuring alignment with MGMA’s security and collaboration standards.
• Partner with other IT leaders to align platform roadmap and optimization opportunities.
• Power Platform experience (Power Automate, Power Apps, Power BI) is a plus.

Infrastructure & Networking

• Oversee MGMA’s on-premises data center and networking environment in partnership with the MSP.
• Configure, troubleshoot, and support critical infrastructure components when needed — including Cisco networking, servers, and storage.
• Ensure business continuity, availability, and performance through sound operational practices and lifecycle management.
• Manage upgrades, patching, and maintenance cycles across infrastructure systems.

Service Delivery & Operations

• Manage the help desk and service delivery processes, including SLA design, tracking, and reporting.
• Partner with internal teams and the MSP to ensure timely resolution of incidents and requests.
• Leverage ITIL and Agile practices to standardize processes and improve delivery consistency.
• Use JIRA or equivalent tools for workflow management, ticket tracking, and performance monitoring.

Governance, Planning & Continuous Improvement

• Maintain documentation for configurations, controls, and system operations.
• Develop and report performance metrics related to cybersecurity posture, Microsoft platform performance, and service delivery outcomes.
• Participate in budgeting and vendor management, including contract evaluation and cost forecasting.
• Stay informed of emerging technologies, threats, and best practices to proactively improve MGMA’s IT environment.

Supervisory duties:

• Direct supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; coaching, mentoring, and providing guidance; planning, assigning, and directing work; setting goals, appraising performance, and recognizing achievements; addressing performance or behavioral issues; and resolving employee concerns.
• Daily coordination of the managed service provider’s operational staff.

Requirements

Knowledge, skills, and abilities:

• Ability to consistently promote, support, and act in alignment with MGMA’s mission, vision, and values.
• Proven ability to balance hands-on technical work with program and people leadership.
• Expert-level knowledge of Microsoft 365 administration, Entra ID, Intune, Purview, Defender, Exchange, Teams, CoPilot and SharePoint. Knowledge in Power Platforms is a plus.
• Proficiency in PowerShell scripting and automation.
• Strong understanding of cybersecurity principles, frameworks (NIST, CIS), and control implementation.
• Working knowledge of on-prem infrastructure and Cisco networking.
• Experience managing MSP relationships and enforcing SLAs.
• Familiarity with Agile methodologies, JIRA, and ITIL-based processes.
• Exceptional communication and stakeholder management skills.
• Ability to work effectively across departments in a collaborative and agile environment.

Education:

• A Bachelor’s Degree in Computer Science, Management Information Systems (MIS) or related field is required.

Experience:

• Seven (7) or more years of experience managing enterprise platforms or technical systems.
• Three (3) or more years of experience leading technical teams. Direct supervisory experience is preferred.
• Deep technical expertise in Microsoft 365 is required.
• Experience with platform roadmap planning and execution.
• Familiarity with healthcare industry or association-based organizations is a plus.
• Experience using or implementing service management tools like JIRA is required.

An equivalent combination of education and experience may be substituted on a year for year basis.

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and both short- and long-term disability. We invest in our employees' growth with a 401(k) plan featuring company match, profit-sharing, and professional development opportunities. We prioritize work-life balance through a hybrid work schedule, an employee assistance program, and a generous time off package, which includes three weeks of vacation, 80 hours of sick time, and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance, MGMA is committed to giving employees a well-rounded and gratifying employment experience.

We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.

MGMA does not engage in immigration sponsorship or relation assistance.

The application deadline is March 15, 2026. This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is $118,000 - $146,000, depending on the skills, education, and experience of the candidate.