Manager, Information Technology

Job Summary:

The Manager, Information Technology is responsible for working closely with customers, business partners, project managers, and team members to understand business requirements that drive the analysis and design of quality solutions that are aligned with business and IT strategies and comply with the organization’s architectural standards.

Essential Functions:

• Manage a team of Information Technology professionals
• Provide leadership, vision, management goals, priorities, metrics, measures, recognition and discipline
• Responsible for the relationship between key business stakeholders and IT and accountable for the team’s delivery of the associated business services
• Set vision and direction of department
• Responsible for the team’s execution of assigned work
• Develop strategy and high-level implementation plans for the delivery of new technology
• Evaluate, validate, and communicate the business proposition associated with new technology initiatives
• Improve solution functionality and efficiency with added business value as the goal
• Liaise closely with other business areas to optimize the use of systems and applications
• Systematically evaluate currently deployed services; develop and manage plans to optimize delivery and support mechanisms
• Regularly assess the associated technology platforms to ensure that the platforms meet the required standards for reliability, availability, security, cost and performance, business value justification, regulatory compliance, and architecture
• Develop, document, and maintain short and long term plans
• Foster relationship management through communication to key business stakeholders
• Focus on business decisions required by technology, development status, problems and issues, project status and success
• Develop technical, project management and leadership skills of IT professionals
• Represent IT in project and/or business meeting and engagements
• Participate in conference calls or visits with vendors/third parties
• Introduce new customers to IT services and assist in familiarizing them with appropriate systems, services, policies, and procedures
• Participate in departmental meetings/activities and contribute to a collaborative team environment
• Work with staff to set performance goals and objectives
• Provide daily supervision and review of work products
• Provide feedback on performance on a regular basis
• Develop career plans for staff based on their input and team objectives
• Lead and provide technical guidance of direct reports
• Responsible for managing projects, organizing and directing people and projects
• Provide technical guidance, training, and work direction to direct reports
• Leverage personnel to develop new programs, systems in relation to assigned responsibilities
• Demonstrate logical, systematic approaches and methods
• Produce high-quality, functional solutions
• Recommend changes or modify solutions as necessary to implement enhancements, resolve production problems, or improve operating efficiency
• Coordinate and manage vendor relationships and accountability on project involvement and deliverables
• Perform any other job duties as requested
• Oversee implementation of healthcare regulations (e.g., HIPAA, ACA)

Education and Experience:

• Bachelor's degree in Business, Computer Science or related field or equivalent years of relevant work experience is required
• Minimum of three (3) years of IT Lead or Management experience is required; successful completion of the CareSource University Individual Contributor Leadership Program may be considered in lieu of experience
• Minimum of three (3) years of relevant IT experience is required
• Experience translating business requirements into technical specifications is preferred
• Technical teaching skills or experience is preferred
• Project planning and project management experience is preferred

Competencies, Knowledge and Skills:

• In depth understanding of the Facets platform and its functionalities
• Familiarity with healthcare insurance processes and either the Enrollment process or the Claims management process
• Strong learning competency and ability to teach others
• Troubleshooting and problem solving capabilities
• Project planning skills and abilities IT architecture design and implementation (infrastructure or application development)
• Solid project planning and management capabilities
• Effective technical programming, analysis, and specification skills
• Process and/or workflow planning and design skills
• Network protocols and security standards
• Ability to use and apply Cisco technologies
• Application Development tools and 
• Enterprise Architecture (e.g. TOGAF)
• Advanced troubleshooting and problem solving capabilities
• Advanced system configuration skills
• Proficient in Microsoft technologies (infrastructure or application development)
• Strong knowledge of best practices relative to application development or infrastructure standards
• Excellent oral and written communication
• Ability to manage personal and team time effectively
• Effective organization and prioritization
• Effective facilitation and interpersonal
• Effective management and leadership
• Knowledge of the healthcare and managed care philosophy and culture

Licensure and Certification:

• ITIL, MCD, MCSE, CCNE, CISSP, other Infrastructure, Development, or IT Management specific certifications are preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business