Manager II, Credit & Collections Analytics

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
The Business Operations Manager - Credit & Collections Analytics leads a team that tracks, analyzes, and reports performance across acquisition, credit onboarding, and delinquency/collections. This role provides process improvement recommendations, writes requirements, maps workflows, and oversees delinquency metrics and agency performance. The manager also supports strategy, implementation, reporting, and ongoing operations of these programs.
Key Responsibilities:

• Direct and coach team members to meet individual and team performance goals, fostering a high-performing, engaged work environment
• Build and maintain a strong team culture focused on quality, service excellence, and excitement around new business opportunities
• Partner with senior leadership to drive data-based performance improvements, customer satisfaction initiatives, and process automation opportunities
• Develop and maintain strategic relationships with internal and external stakeholders to support business objectives
• Analyze trends in credit, delinquency, and collections to inform strategic decisions; monitor performance shifts and recommend corrective actions
• Serve as a subject matter expert, ensuring process understanding, project organization, cross-functional alignment, and adherence to company policies

Skills, Experience and Requirements
Education and Experience:

• Bachelors Degree, preferably in Accounting, Business Administration, Economics, Finance, Analytics, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
• Experience with SQL or Python a plus
• Experience with credit and/or identity fraud a plus
• Proficiency with Google suite applications (Gmail, Google Slides, Google Docs, etc)

Skills and Qualifications:

• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
• Willingness to work flexible schedules on an ad hoc basis as needed
• Excellent organizational, analytical, interpersonal, and written/oral communication skills
• Ability to effectively respond to and interact with staff at all levels of the organization
• Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment

Visa sponsorship not available for this role
Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )