Manager, HSG Strategy and Operations

2000 16th Street, Denver, Colorado, 80202, United States of America

This position is based at our Denver HQ office.

DaVita is a healthcare services company and a leading provider of kidney care in the United States.  As such, DaVita strives to be the provider of choice among kidney dialysis patients, offering care in a variety of settings. One such location is in the hospital where DaVita provides over 1.3M treatments for about 800hospitals every year.

The Manager will be a core member of the Hospital Services National Team, which supports our field operators through identification of opportunities for improvement and development and implementation of solutions that streamline the delivery of care, while making it safer and more effective.  The Hospital Services National Team consists of multiple lanes including: Clinical, Finance, Operations, Account Management, Strategy, Biomed, Legal & Compliance. The Manager Role will work with all of these functions to drive strategic and operational improvement.

Essential Duties:

The Manager, Strategy and Operations (Hospital Services) will be responsible for driving the thinking and execution on key strategy initiatives as well as key operational priorities for the Hospital Services National Team by driving engagement across lanes. The Manager will potentially be responsible for managing 1+ analyst level direct reports and report to the Director of Strategy and Operations for Hospital Services. Example Responsibilities below:

Strategy:

• Identify gaps within Hospital Services operations, determine best process/capability to close gaps and drive improvement
• Identify opportunities to leverage core strengths and capabilities from internal organizations to improve Hospital Services performance
• Manage the implementation of recommended changes in partnership with field leadership
• Support development of annual and multi-year strategic planning priorities

Operations:

• Lead development of tools, processes, and best practices to drive efficiency in the delivery of care
• Identify best technological partners for improved efficiency and data accuracy across operations
• Engage with Finance to improve and automate reporting of operational metrics
• Work with large operational datasets to identify trends and opportunities for improvement; in partnership with Manager of Clinical and Operational Analytics
• Engage internal support organizations and manage delivery of SLAs
• Manage and delegate requests for support from field leadership
• Manage the implementation of recommended changes in partnership with field leadership

Qualifications:

• A minimum of 4-8 years of relevant experience with progressive responsibilities focused on strategy, operations and/or project management (healthcare preferred)
• MBA or graduate degree preferred, but not required (business, natural sciences, or healthcare related field preferred)
• Effective written and verbal communicator with all levels of management, executives and outside vendors
• Strong analytical skills and ability to identify insights from large data sets
• Excellent interpersonal skills, able to lead and manage resources in a highly matrixed organization
• Strong project management skills including planning, development and delivery
• Ability to take initiative, plan, prioritize and execute, independently, the completion of all projects in a fast-paced environment
• Excellent organizational skills, attention to detail and follow through
• Strong time management skills, ability to prioritize, and the ability to multi-task effectively
• Innovative approach to problem solving

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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This position will be open for a minimum of three days.

Salary/ Wage Range

$78,000.00 - $131,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.