About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
We are looking for a Manager, GTM Business Systems to lead the strategy, roadmap, and delivery of our Salesforce, and related lead to order ecosystem. You will own how we price, quote, contract, and manage subscriptions across Salesforce, CPQ, and its key integrations, ensuring scalable processes and a frictionless experience for Marketing, Sales, Deal Desk, Provisioning, Customer Experience, and Renewals.
This role combines hands‑on systems expertise with people leadership. You will manage a small team of business analysts and administrators, set direction and standards for system configuration and governance, and drive cross‑functional initiatives that reduce quote errors, improve billing accuracy, and increase sales productivity.
Here's a closer look at this key role:
- Serve as the primary owner of Salesforce, CPQ and related tools and integrations.
- Define and maintain the GTM roadmap, balancing new capabilities, AI, tech debt, scale, and business priorities.
- Design and govern the product catalog, pricing, discounting, approvals, subscriptions, and renewals to support evolving go‑to‑market motions.
- Ensure CPQ logic and configuration are consistent, well‑documented, and aligned with company policies and commercial strategy.
- Manage, coach, and develop a team of system administrators, developers and business systems analysts.
- Own goal setting, performance feedback, and career development for your direct reports.
- Establish clear ownership areas, working practices, and SLAs for how the team engages with stakeholders.
- Foster a culture of quality, documentation, and proactive problem solving within the GTM domain.
- Lead cross‑functional CPQ and quote‑to‑cash projects from discovery through design, build, testing, and go‑live.
- Partner closely with Sales, Deal Desk, Revenue Operations, Finance, Billing, and Legal to translate business requirements into robust, scalable system designs.
- Maintain and prioritize a CPQ / GTM backlog, ensuring work is well‑scoped, estimated, and aligned to business impact.
- Identify and recommend improvements and best practices related to system and process enhancements, including opportunities for AI enablement.
- Provide clear, executive‑level visibility into roadmap, risks, dependencies, and delivery status.
- Partner with integration and data teams to ensure accurate, reliable data flows between Salesforce, CPQ and downstream systems such as billing, revenue, and ERP platforms.
- Design and enforce standards for CPQ configuration, integrations, and change management, including regression testing and release management.
- Oversee data integrity, audits, and monitoring for CPQ‑relevant objects (e.g., quotes, subscriptions, contracts, usage, billing).
- Identify and remediate gaps or inconsistencies in how customer subscriptions and billing terms are represented across systems.
- Responsible for long term system, architecture, and AI recommendations, ensuring business continuity, scalability and competitive edge.
- Implement and maintain a control framework over CPQ changes (change management processes, approvals, QA).
- Proactively identify process and system improvements in the quote‑to‑cash flow and drive them from concept through implementation.
- Define, track, and improve KPIs such as:
- Quote accuracy / “first‑time‑right” rate
- Time to quote and time to contract
- Billing error rates tied to CPQ logic
- Adoption of standard offerings vs. custom/one‑off deals
- Champion clear communication and documentation for stakeholders regarding CPQ logic, changes, and best practices.
- 7+ years of experience in business systems, Salesforce, or revenue systems roles, including 5+ years focused on Salesforce CPQ.
- 2+ years of people management experience (or strong tech‑lead experience with clear readiness to manage a team).
- Deep, hands‑on expertise in Salesforce and CPQ configuration, including:
- Product and pricing configuration
- Discounting and approvals
- Subscription and renewal models
- Quote templates and document generation
- Salesforce Administrator certification required; Salesforce CPQ certification strongly preferred.
- Proven experience owning complex quote‑to‑cash or order‑to‑cash processes that span multiple systems (e.g., CRM, CPQ, billing, ERP, revenue recognition).
- Demonstrated ability to lead cross‑functional projects, manage competing priorities, and communicate clearly with stakeholders at all levels, with the ability to explain complex systems concepts in business‑friendly language.
- Strong analytical and problem‑solving skills, including the ability to assess the downstream impact of system changes and design for scale.
Experience designing and operating governance and release processes for enterprise systems (change management, UAT, documentation, training).
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 05/25/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
Notice Regarding Use of AI in Hiring
We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [email protected].
By submitting your application, you acknowledge this notice.
#LI-XX1 #LI-Hybrid #BI-HybridLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
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