At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.
Where we Work
Udemy is headquartered in San Francisco with other global offices in Australia, India, Ireland, Mexico, Türkiye and other US locations (Denver and Austin). This is an in-office position, requiring three days a week (Tuesday, Wednesday, Thursday) in the office and flexibility on Mondays and Fridays.
About your skills
Leadership and Team Management: The ability to build, lead, and scale a global team of learning consultants, inspiring and motivating them while setting clear direction.
Learning Program Expertise: Deep knowledge of learning program management, implementation, and best practices to serve as an expert both internally and for customers.
Strategic Vision and Service Development: The ability to define and execute a vision for Learning Program Services, scaling operations and creating service offerings that align with company growth.
Cross-functional Collaboration and Influence: Skills in building relationships across departments (Sales, CS, etc.) and influencing GTM initiatives and strategies.
About this role
The Manager, Global Learning Program Services, provides strategic vision and leads service delivery for Udemy's Learning Program Services as part of the Professional Services organization. Reporting to the Director of Professional Services, this leader is responsible for developing strategies and operations to deliver best-in-class program implementation services to help customers maximize the adoption and impact of Udemy solutions. The Manager oversees a team of Learning Program Managers and Learning Program Administrators who design and execute customer learning programs, configure solutions, and drive measurable outcomes. Working across the customer lifecycle, this role builds and scales global Learning Program Services to ensure customers successfully integrate Udemy solutions into their broader L&D ecosystem, enabling customer and company success.
What you’ll be doing
Manage/Coach: Contribute in a leadership capacity to Udemy’s Professional Services team and manage a highly-effective team of Learning Program Managers and Administrators, and continue to build and scale global operations and best-in-class services in alignment with Udemy’s Professional Services principles.
Player: Lead by example and directly manage a portfolio of customer projects focused on delivering Learning Program and Administrative solutions to help customers accelerate their learning programs.
Service Development: In support of the Professional Services vision and Udemy’s growth, define a vision for the Center of Excellence, build and scale Learning Program Management service offerings, and execute strategies to create and influence Udemy’s Go-To-Market plans for PS offerings.
Service Excellence: Set Learning Program Management and Administration best practices, ensure all customer engagements adhere to defined standards, are tailored to the customer, and successfully deliver Learning Program and Administration deliverables.
Sales and CS Services Evangelist: Act as an evangelist for services, assisting Sales and CS with selling, ensuring Sales and CS understand our offerings and can articulate the value of PS, and ultimately, increasing PS attachment rate, progress account influence, and growth.
Impact Measurement: Report performance focused on financial goals and metrics, including bookings, revenue, gross margin, and utilization, and operational metrics like time-to-value, customer satisfaction, and deliverable completion.
What you’ll have
Possess a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Experience building, managing, leading, and scaling a global team of learning consultants and services
Experience serving as a player/coach, balancing delivery with operations and strategy
Experience in cross-functional leadership to influence internal organizations on strategic GTM initiatives
Experience creating and maintaining strong cross-functional relationships with Sales, CS, and other business leaders
Experience serving as an expert in learning internally and externally with customers, partners, and industry communities
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Top Skills
Udemy Denver, Colorado, USA Office
We are located in the LoDo neighborhood, with access to Union Station, Milk Market and Coors Field.
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