Manager, Global Benefits

We're looking for a Global Benefit's Manager to lead the administration and operational delivery of global employee benefits programs to ensure compliance, accuracy, and a consistent employee experience aligned with organizational policies and applicable regulatory requirements across multiple markets.

What you'll do

• Lead the day-to-day administration of global employee benefits programs, such as health and welfare, retirement and pension arrangements, statutory and supplemental leave programs, and wellbeing initiatives, ensuring accurate enrollment, eligibility management, and issue resolution across regions.
• Provide oversight and direction to benefits team members on program execution, escalations, service delivery standards, and adherence to global governance frameworks.
• Lead coordination and governance of global benefits renewals across markets, ensuring alignment to financial objectives, compliance requirements, market competitiveness, and organizational strategy.
• Ensure compliance with applicable regulatory and statutory requirements across jurisdictions (for example, health coverage mandates, pension regulations, social insurance requirements, leave legislation, tax treatment of benefits, and data privacy laws).
• Partner with Payroll, Finance, Legal, HR Technology, and external vendors to support timely deductions, funding processes, reconciliations, regulatory reporting, and cross-border compliance obligations.
• Oversee global benefits administration platforms and related systems, including configuration governance, data integrity, system enhancements, access controls, and vendor performance management.
• Oversee vendor relationships across multiple countries, including performance management, service-level monitoring, renewal execution, contractual alignment, and coordination of implementations or program changes.
• Monitor global benefits operations performance, including service levels, error rates, audit findings, employee inquiries, and process efficiency metrics, and implement scalable process improvements and internal controls where needed.
• Support global annual benefits cycles, such as open enrollment periods, statutory updates, and employee communications, ensuring a consistent employee experience while accommodating local market requirements.Maintain comprehensive documentation of global benefits policies, procedures, controls, and governance standards to support compliance, risk mitigation, and audit readiness.
• Provide reporting and analysis on program participation, cost trends, vendor performance, utilization patterns, and financial impact across regions to inform strategic planning and leadership decision-making.
• Perform other duties and responsibilities as required to support business needs.
• Partner with HR Technology and Payroll teams to ensure accurate tracking, integration, and governance of benefits data within global HRIS platforms, including reporting controls, audit readiness, and data standardization.
• Interpret and administer policies, processes and procedures that affect direct reports and the workflow of the team/department
• Adapt departmental plans and priorities to address resource and operational challenges. Contribute to budget development and performance standards of department and direct reports.
• Assignments are defined in the form of objectives. Decisions are guided by policies, procedures, business plans and independent judgment.Collaborate with team(s), customers/ clients, functional peer group managers and occasionally senior management. Participate and present at meetings with internal and external representatives.

What you'll bring

• 6-8 years in related role or experience including 2+ years in management.
  • Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
• Demonstrated experience in benefits administration within a corporate environment.
• Knowledge of employee benefits regulations and compliance standards.
• Experience supervising or coordinating the work of others.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage sensitive information with discretion and professionalism.
• Effective communication and stakeholder collaboration skills.

Preferred Qualifications

• First-level and/or advanced university degree preferred.
• Experience supporting benefits programs across multiple countries or regions.
• Exposure to vendor management or benefits renewals.
• Professional certification related to benefits or human resources.

Title Regulations Statement: The use of the title “Manager or Director” as a suffix in job title reflects functional or project responsibility and does not indicate people management or supervisory responsibilities. The role is classified as an individual contributor position. The title aligns with internal job architecture and may not imply managerial status as defined under local labor or employment regulations.

The responsibilities listed above are not all inclusive and may be changed at any time based on the needs of the business.