Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You’ll Do
The Manager of Conversion Engineering Services is responsible for leading a team of Conversion engineers and Analysts to ensure the successful onboarding of PCMI clients into PCRS. This role involves oversight of the entire implementation lifecycle including data mapping, data conversion, process optimization, system validations, quality control, and driving customer satisfaction and Go-Live success.
In this role, you will:
- Manage, mentor, and develop a team of Conversion Engineers and Solution Analysts to deliver exceptional client onboarding and PCRS implementation services.
- Foster a collaborative environment, encouraging innovation and problem-solving within the team.
- Monitor and report on team performance metrics to ensure alignment with company objectives.
- Establish and maintain a culture of client-first service, ensuring empathy and professionalism in all client interactions.
- Oversee all conversion implementations, ensuring projects are completed on time, and meet PCMI quality standards.
- Troubleshoot escalated technical and implementation challenges, providing guidance to team members as needed.
- Standardize department implementation runbooks, tools, quality controls, lead times and estimates to ensure predictable delivery of solutions within PCMI quality and timeline expectations.
- Identify opportunities to optimize implementation processes to improve the client experience and increase efficiency.
- Collaborate with the Product and Development teams to recommend and test product customizations and enhancements.
- Provide feedback to the Product team based on implementation insights to guide future product development.
- Ensure all client requirements are accurately documented, tracked, and delivered.
What You’ll Need to Join Our Team
Experience
- Bachelor’s degree in Business Administration or related field or equivalent work experience.
- 5 years of experience managing a high-performing professional services team in a SaaS company.
- Track record of successfully managing complex projects with multiple stakeholders in an enterprise environment.
- Proficiency in SQL, Python, ETL processes, and Jira is critical for success in this role.
Travel Requirements
- Must be able to travel to client meetings; approximately 10-20%
Why Work For Us
- Competitive Compensation from $160,000-$180,000 Annually*
- Comprehensive Benefit Package**
- Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short- & Long-Term Disability Insurance
- Company-paid Long-Term Disability
- Company-paid Life Insurance
- Voluntary Life Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- 401k with generous Company Match
- Commuter Benefits
- Paid Time Off accrued per pay period.
- 10 Paid Holidays
- Paid Parental Leave
- Annual Bonus Program
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs
- Office in Park Ridge, IL - Convenient location to Blue Line
*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
**Eligible to enroll in the first day of employment for immediate coverage.
Although the role is remote, PCMI can only hire employees in the following states:
- AL
- CT
- FL
- GA
- IL
- KY
- MO
- NH
- NC
- OH
- PA
- TX
Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.
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