Manager, Enterprise Measurement Strategy

Roles & responsibilities will include:

• Mentor and coach a team of Measurement Strategists, fostering their professional growth and ensuring their success in managing customer relationships and driving value.
• Oversee the overall health and success of your team's customer portfolio, ensuring high customer satisfaction, retention, and growth.
• Develop and implement best practices and standardized workflows for the Measurement Strategy team, optimizing for efficiency and consistency.
• Facilitate knowledge sharing and collaboration within the team, ensuring that insights and learnings are leveraged across all customer engagements.
• Co-design experimentation roadmaps with customers, considering their media plan and operating goals to plan the best use of their testing slots and driving them toward a continuous experimentation program
• Shepherd customers through the entire experimentation process, from design, to implementation, interpretation, and action steps
• Advise customers on best practices in order to maximize value and ROI from the platform; empower our customers to connect their business questions with Haus product offerings
• Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations
• Identify risks or escalations and manage those with a complete ownership mentality while bringing in necessary internal resources 
• Contribute to the team with the creation of collateral, resources, playbooks, and workflows that balance quality of service with designing for scale
• Represent the Measurement Strategy team's needs and insights to cross-functional leadership, advocating for resources and product enhancements that will benefit our customers.

Qualifications

• You have 2+ years proven experience leading and developing high-performing Account Management or Customer Success teams within a SaaS environment, including building scalable playbooks, processes, and customer engagement strategies that drive retention and growth
• You have 6+ years of experience as a growth marketer or in a marketing science role, with deep empathy for growth marketers’ measurement needs, either because you have been in a growth marketing role or because you’ve been a close vendor/partner to growth marketers (agency, platform)
• You have experience navigating complex Enterprise client stakeholder teams, environments, and business challenges
• You have a fluent understanding of paid media buying
• You might describe yourself as a ‘measurement nerd’. You light up when you talk about experimentation and you get tons of energy from data analysis and storytelling 
• You have experience in a customer relationship management role and have the ability to interact and collaborate with key stakeholders within customer organizations
• You are a wizard of productivity. Coworkers are in awe of your ability to produce very high quality work at a rapid pace and while context-switching across tasks
• You have a demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
• You are scrappy and resourceful; you unpromptedly fill any gaps necessary to keep your customers happy
• You have strong written communication and experience presenting to customers and executives, particularly in an Enterprise environment

What we offer

• Competitive salary and startup equity
• Top of the line health, dental, and vision insurance
• 401k plan
• Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)