The Manager of Enterprise Account Management leads a team to drive revenue growth through upselling, coaching, and ensuring customer satisfaction. Responsibilities include strategy implementation, team management, and performance monitoring.
Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.
Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
The Manager of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Manager will oversee hiring, coaching, and retaining top sales talent, and work under the strategic segment direction of the Director, Enterprise Account Management.
Responsibilities
- Work closely with the Director, Enterprise Account Management to understand and implement overarching strategy
- implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base.
- Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets.
- Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals.
- Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion.
- Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization.
- Monitor and analyze account performance, providing regular updates and insights to senior leadership.
- Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking.
- Manage multiple responsibilities including sales management, strategy development, and lead generation.
- Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers.
- Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner.
- Ensure effective communication and knowledge sharing within the team and across global offices.
- Monitor sales metrics and performance to ensure team success.
Requirements:
- 10+ years of technology enterprise sales experience, including 2+ years of management experience, preferably in a SaaS or software company.
- Experience in B2B software sales.
- Proven experience in Human Resources and Learning Technologies.
- Proven track record of growing a customer base and consistently exceeding revenue targets.
- Excellent oral and written English communication skills.
- Strong use of insights and data-driven decision making to inform the sales process.
- Ability and willingness to travel both nationally up to 40%.
Benefits & Perks 😍
-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model 🏢
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo 💙
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Top Skills
AI
SaaS
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