Manager of Customer Success

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

At PartsBase, we power the world’s largest aviation marketplace—and our customers are at the center of everything we do. We’re looking for a Manager of Customer Success who is equal parts leader, strategist, and revenue driver to help us scale and strengthen our global customer relationships.

What You'll Do
In your first 3–6 months, you’ll ramp quickly as a player-coach by managing your own book of 100–200 customer accounts while training and shadowing leadership. You’ll own the full customer lifecycle—driving retention, renewals, upsells, and cross-sells. After ramp, you’ll lead a team of 3–5 Customer Success Managers, with the opportunity to hire and scale your team as we grow.

You’ll Be Responsible For:

• Driving customer retention and revenue growth across your portfolio and team

• Conducting QBRs and building long-term customer relationships

• Identifying and closing upsell and cross-sell opportunities

• Coaching your team on account strategy, pipeline management, and execution

• Managing customer escalations and ensuring a best-in-class experience

• Maintaining strong CRM hygiene and account accuracy

• Partnering cross-functionally with Sales, Marketing, and Product

What We're Looking For

• 2–5 years of sales/account management leadership experience

• Experience managing 100+ accounts with short sales cycles

• Background in B2B SaaS (subscription-based models preferred)

• Proven success driving renewals, retention, and expansion revenue

• A natural player-coach who leads from the front

• Strong communication, coaching, and problem-solving skills

Who You Are

• Gritty & resilient – you push through and deliver results

• Adaptable – you thrive in a fast-paced, evolving environment

• Commercially minded – you see opportunity in every customer interaction

• Growth-oriented leader – you develop people and build high-performing teams

Why PartsBase

• High-impact role with clear leadership growth path

• Opportunity to build and scale a team

• Be part of a global SaaS leader in aviation

• Collaborative, fast-moving environment where your work truly matters

Ready to take the next step in your leadership career? Apply now or message me directly.