Manager, Customer Partner

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Customer Partner Manager, you will help the Service Delivery department play a pivotal role in building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our products and services. Every day you will serve as the primary point of contact for customers, addressing their needs, resolving issues, and collaborating with internal teams to deliver exceptional service.

Here’s what you will experience working as a Customer Partner Manager:

• Responsible for assisting the day-to-day leadership and management of full-scale end-to-end revenue cycle engagement.

• Act as a key part of the process to build out the customer partner team at the client.

• Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance

• Support internal efforts to improve KLAS and NPS scores and related activities.

• Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs

• Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation

• Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation

• Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success

• Proactive identification of projects that will improve operational performance metrics

• Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified

• Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s)

• Focus on development, performance, and growth of the Revenue Cycle Team

Required Skills:

• At least 5+ years of Operational experience with at least 3 years in Revenue Cycle and 2+ years of management experience.

• Proficient in PowerPoint and Excel with presentation.

• Strong interpersonal and communication skills in a client facing role.

• Excellent reporting and data analysis skills

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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