Altera Digital Health
Manager Client Technology - Citrix Remote Hosting - Remote
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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
This Citrix hosting manager will provide our client hospitals with reliable access through smooth and efficient operations. Control metrics will be established and monitored, and management oversight will be provided for all delivery components. He/she will oversee a team of approximately 14 talented individuals, fostering a strong and proactive environment with a goal of exceeding client expectations.
This is a remote role in the US.
Responsibilities
- Lead and manage a team of Citrix hosting specialists to deliver exceptional service to our hospital clients.
- Champion a customer-centric approach, ensuring client satisfaction and proactively resolving any issues.
- Oversee daily operations to maintain high levels of efficiency and meet critical performance indicators (KPIs) and service level agreements (SLAs).
- Foster a collaborative and results-oriented team environment, empowering your team to achieve their full potential.
- Continuously monitor and improve processes to ensure optimal performance and mitigate risks.
- Provide guidance and mentorship to team members, fostering their professional development.
- Recruit, onboard, and develop top talent to build a strong and successful team.
- Collaborate with vendors to ensure effective management and process ownership.
Qualifications
Academic and Professional Qualifications:
- Bachelor’s degree or equivalent/years of experience required.
- Certifications in Citrix
- Certifications in Azure (AZ-104 Preferred)
- ITIL Foundation (Good to Have)
Experience:
- 8+ years’ experience working with Citrix solutions.
- 2-4 years’ experience in a team lead or formal management role.
- Experience with Azure cloud infrastructure preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- A strong customer focus and a commitment to delivering exceptional service.
- Able to effectively motivate, coach, and develop a team.
- Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Travel Requirements:
- May require travel for business needs.
Working Arrangements:
- Work is performed in a remote environment with minimal exposure to health or safety hazards.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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