Manager, Client Success

Wellth is a fast-growing digital health startup headquartered in Los Angeles that recently raised a Series B from leading investors, including SignalFire. Our mission is to provide daily care motivation to people living with chronic conditions so they can make healthier choices every day.

We don’t assume that just providing a tool or a beautiful app will get results. We use behavioral economics, habit science, and technology to motivate and sustain behavior change in some of the US's highest-need and most underserved populations (think Medicaid and Medicare), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g., reducing hospitalizations by over 40%) and are scaling the company and team. We aim to be the category leader in improving health outcomes for hard-to-engage populations.

Our work saves lives every day. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact and influence.

As a Manager, Client Success at Wellth, you will be entrusted with managing and cultivating relationships with a designated portfolio of health plan clients. Your primary objective will be to ensure the successful adoption and ongoing success of Wellth’s solutions through effective program implementation and proactive client support. Collaborating closely with the Senior Client Success Manager and cross-functional teams, you will work to exceed client expectations, monitor key performance metrics, and drive overall client satisfaction.

Key Responsibilities:

• Client Relationship Management: Manage and foster strong relationships with a select group of health plan clients, ensuring their success and satisfaction with Wellth’s offerings.
• Program Implementation Support: Assist in the implementation of client programs by coordinating timelines, gathering requirements, and ensuring the smooth transition of programs from Sales to Success.
• Client Engagement & Support: Provide ongoing support to clients, addressing questions and issues, and ensuring that clients are using Wellth’s solutions to their fullest potential.
• Collaborate with Cross-Functional Teams: Work closely with internal teams such as Sales, Marketing, and Product to ensure alignment with client needs and assist in the smooth execution of programs.
• Track Client Health Metrics: Monitor and report on client success metrics, such as program engagement, retention, and satisfaction, ensuring that clients are progressing toward their goals.
• Upsell & Expansion Opportunities: Support the Senior Client Success Manager in identifying upsell and expansion opportunities within existing accounts.
• Client Feedback & Continuous Improvement: Collect client feedback on their experiences and help identify areas for process and product improvements.

• 2+ years of experience in client success, account management, or a related role, preferably in healthcare or healthtech.
• Experience with client relationship management, ensuring satisfaction and success through effective communication and problem-solving.
• Ability to support client implementations, managing project timelines and coordinating with internal teams.
• Strong analytical skills with the ability to track and report client health metrics to measure success and identify potential challenges.
• Excellent communication and interpersonal skills, with a strong ability to work with clients at various levels, including day-to-day contacts and mid-level managers.
• Proactive and detail-oriented, with strong organizational and multitasking skills to handle multiple clients and projects simultaneously.
• Ability to work in a fast-paced environment, demonstrating adaptability and the ability to handle shifting priorities.
• Up to 30% travel as needed.

This role offers an opportunity to make a meaningful impact on Wellth’s growth while ensuring our clients achieve maximum value from our solutions.

The benefits of working with us include:

• Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey.
• Robust paid time off and generous parental leave program.
• Competitive salary & commission structure.
• Health, dental, vision insurance, and FSA/HSA plans.
• Ability to have a positive impact on people who need it most.
• Support of a highly dedicated team focused on building the future of healthcare.

Comp range: $80k-$100k

Wellth is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.