Manager, CDI Services

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Manager, Clinical Operations will support the Senior Director in overseeing the Clinical Documentation team's workflow operations and participating in reviews of organizational and functional activities. They will assist in managing a comprehensive and practical schedule of daily production coverage, financial expectations, and client success. Additionally, they will collaborate with the Senior Director to ensure that all client expectations are met to the highest degree of quality. The Manager, Clinical Operations will contribute to producing and presenting reports to leadership to trend and track the success and gaps of the division. Furthermore, they will play a role in achieving operational excellence by assisting in the construction of plans and strategies to overcome challenges.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Essential Functions:

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

Role & Responsibilities:

• Report directly to the Senior Director of Clinical Documentation.
• Assist the Senior Director in overseeing the Clinical Documentation team's workflow operations and contribute to reviews of organizational and functional activities.
• Manage a comprehensive and practical schedule of daily production coverage, financial expectations, and client success in alignment with the company directives.
• Ensure that all client expectations are met to the highest degree of quality.
• Produce and present reports to the Clinical Documentation team and other leadership members to trend and track the success and gaps of the division.
• Collaborate with the Clinical Documentation team to achieve operational excellence by implementing plans and strategies to overcome challenges.
• Organize, prioritize, and delegate workload within the Clinical Documentation team in line with the company's vision and objectives.
• Implement Performance Improvement Programs to drive continuous quality and productivity improvements.
• Assist in the preparation and documentation of policies and procedures.
• Identify opportunities for process and product improvements to enhance the department's competitive market position and outcomes for clients.
• Participate in cross-functional projects and process improvement initiatives.
• Facilitate departmental and client meetings, ensuring effective communication and collaboration.
• Produce and facilitate monthly or quarterly executive report outs to clients.
• Provide timely and accurate reporting regarding department performance, financial goals, and objectives.
• Collaborate with stakeholders to address operational risks and mitigate their impact on cost, schedule, and quality factors.
• Develop and maintain manuals and training aids to support ongoing staff training and development initiatives.
• Accumulates data, maintains records, and prepares reports on the administration of production projects and other assigned activities.
• Works with client management coding, CDI and technical support services to ensure client expectations are met.

Knowledge, Skills & Abilities:

• AHIMA or AAPC accreditation preferred.
• Minimum of three years' experience in Revenue Cycle Management.
• Six Sigma or related LEAN/OPEX/Process Excellence experience desirable.
• Proficient in Microsoft Word, Excel, and PowerBI.
• Strong verbal and written communication skills.
• Ability to work independently, exercise good judgment, and make confident decisions.
• Proficiency in generating, interpreting, and analyzing reports.
• Effective team player with the ability to collaborate and communicate effectively across departments.

Physical Requirements and Demands:

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, incumbents are subject to sitting for prolonged periods. Infrequently, incumbent must be able to lift and move material weighing up to 20 lbs. Incumbent may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

A job description is only intended as a guideline and is only part of the employee’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.