Manager, Business Systems

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

The Manager, Salesforce Business Systems is responsible for the day-to-day administration, support, and continuous improvement of Cresa’s Salesforce platform, serving as a key connection between business users and technical resources. This role combines user support and service with hands-on Salesforce administration, reporting, training, testing, and configuration to resolve issues, implement enhancements, maintain the platform, and drive user adoption

While each position has defined areas of ownership, the Salesforce team operates as a collaborative, high-performing group where everyone contributes across projects and supports one another as business priorities evolve. Team members are expected to remain flexible, share knowledge, and step in wherever needed to ensure successful delivery of Salesforce initiatives, exceptional user support, and continuous platform improvement. This collaborative approach is a core expectation for every role and is fundamental to the team's success.

Qualifications

Required

• 3-5 years Salesforce experience
• Hands-on Salesforce administration experience.
• Strong understanding of Salesforce configuration, reporting, dashboards, security, and automation.
• Experience training and supporting end users and troubleshooting Salesforce issues.
• Strong business analysis and problem-solving skills.
• Strong communication, training, and customer service skills.

Preferred

• Salesforce Administrator certification.
• Experience with Flow and other Salesforce automation tools.
• Experience supporting enterprise Salesforce environments.
• Experience working with Salesforce developers, consultants, or managed services partner.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.