Manager, AI Product

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Location: Onsite Opening (Hybrid Model – Four Days in Office, 1 Day Remote)
Open to candidates in either location below:
• PA - Philadelphia, 1701 John F Kennedy Blvd
• CO - Englewood, 183 Inverness Dr West
• FL - Miramar, 2901 SW 149th Ave
• GA - Alpharetta, 1720 Windward Conc Ste 400
• IL - Chicago, 33 W Monroe St Suite 1900
• NH – Manchester, 676 Island Pond Road
Summary:
The Manager, AI Product, is an Individual Contributor leader, supporting the TTX department, which builds frontline tools used by Customer Service agents. This leader will work closely with Celestial and Mercury Assistant, two AI-powered platforms that enhance customer interactions.
The Manager, AI Product will be responsible for defining product requirements and prioritizing feature development to ensure excellent product delivery. Identifies opportunities to develop and enhance the product experience, translates these opportunities into user stories, tracks progress of development, and monitors success as it goes to market. Under general direction, collaborate on day–to–day responsibilities with individuals performing various tasks in the same business function. Align on priorities; translates objectives and guide execution. Works with project teams to understand business and user needs and helps refine requirements at a feature level. Provides subject matter guidance to employees as required. Develop processes and procedures to drive department efficiencies.

Job Description

Work Environment & Schedule

• Hybrid model: 4 days onsite, 1 day remote.
• Monday–Friday, day shift.
• Flexibility to work in local time zones with availability during EST hours.

Training & Onboarding

• Includes job shadowing, self-guided training modules, and onboard documentation.
• Side-by-side training with team members to ensure a smooth transition.

Key Responsibilities

• Define and prioritize product requirements and features for development by engineering teams.  
• Translate business needs into user stories and manage the full product lifecycle.
• Partner with UX/UI teams to influence and guide product design decisions.
• Facilitate requirement gathering sessions and align cross-functional stakeholders.
• Analyze user feedback to refine and enhance platform features.
• Support deployment, trial, and measure success through pNPS and feature adoption.
• Manage 3–4 use cases per quarter, from ideation to launch.
• Take a proactive role in mitigating impediments impacting successful completion of release/sprint goals. 
• Collaborate with CXSO pillar leads.
• Work with AI-powered platforms Celestial and Mercury Assistant to improve customer experience. 
• Participate in business readiness testing, user testing, and capturing trial feedback.
• Ensuring product requirements reflect privacy, security, DEI, accessibility, and ethical design standards.

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Required Skills & Qualifications

• 2-5 years of relevant product management experience.
• Strong facilitation and communication skills; ability to lead technical discussions.
• Experience with customer/user data, preferably in AWS.
• Solid understanding of UX/UI fundamentals.
• Full lifecycle product management experience including testing and trials.
• Familiarity with AI technologies including Google Cloud, Gemini, and Google Playbooks.
• Experience with Google Technologies, Open AI, and Generative AI.
• Exposure to Celestial and Mercury Assistant platforms (preferred).
• Background in building frontline tools for customer service (preferred).
• Ability to analyze user feedback and adjust features accordingly.

Success Metrics

• Successful feature launches and deployments.
• Positive pNPS scores post-launch.
• Effective collaboration and stakeholder satisfaction.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Customer Feedback, Design, Facilitation, Product Management, UI/UX Design

Compensation

This job can be performed in Illinois, and Denver Campus with a Pay Range of $95,282.40 - $157,215.96

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.