Manager, AI Product Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The successful candidate will be joining the AI Product Management team within the Enterprise Business Intelligence (EBI) organization. You will play a pivotal role in driving the development and success of our AI-powered products in the growth and marketing domains. You will be responsible for guiding the entire product lifecycle, from ideation to market launch, ensuring that our AI solutions meet the business needs, achieve business objectives, and maintain a competitive edge. This role demands a deep understanding of AI technologies, strong business acumen, and exceptional leadership skills.

Job Description

Core Responsibilities

• Product Strategy: Develop and execute a comprehensive product strategy for AI-driven solutions in the Growth and Marketing domains, aligning it with the company's overall goals and objectives.
• Product Roadmap: Create and manage a clear and dynamic product roadmap, prioritizing features and enhancements based on stakeholder feedback and strategic priorities.
• Requirements Gathering: Collect and refine product requirements by engaging with stakeholders and end-users to understand their needs and pain points.
• Cross-functional Collaboration: Collaborate closely with cross-functional teams, including Engineering, Data Science, Data Management, Go-To-Market (GTM), Customer Experience, Analytics, Reporting, and Measurement, to ensure the successful development and delivery of AI products.
• Product Development: Oversee the AIML delivery process as the accountable Project Lead, acting as the voice of the business and ensuring that the product meets high-quality standards.
• Risk Management: Identify potential risks and issues early in the development process and develop mitigation strategies to ensure successful product launches.
• Compliance and Ethics: Work with Legal and Compliance teams to ensure that AI products comply with ethical and legal guidelines, addressing potential biases and privacy concerns.
• Product Launch: Work with the cross-functional team to plan and execute successful product launches, including trial GTM strategies, experimental design, training, and production support.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Other Competencies:

• Highly organized and demonstrated experience defining and implementing business processes
• Excellent stakeholder and interpersonal skills, has the ability to keep a close pulse on the strategic priorities and align the product strategy to meet the broader Xfinity goals
• Strong business acumen and can make judgements on what is a high vs. low business priority

Qualifications

• Bachelor's degree in computer science, engineering, business, or a related field.
• 7+ years of experience with marketing, personalization, and campaign technologies ideally in a telecommunications space
• 7+ years of experience with business analysis, capturing business requirements, and the software delivery lifecycle
• Proven experience as a Product Manager, with a strong background in AI and machine learning products.
• Deep understanding of AI technologies, including machine learning, natural language processing, and computer vision.
• Excellent communication and presentation skills: the candidate should feel equally at ease delivering project updates and articulating product visions to senior executives as well as conveying technical specifications to a team of developers.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience with agile development methodologies and project management tools.
• Knowledge of ethical AI principles and compliance considerations is a plus.
• Proven track record of successful product launches and product management.
• Proficiency with SQL
• Experience in marketing or telecommunications industry preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Leadership, Strategic Thinking

Compensation

This job can be performed in Colorado with a Pay Range of $95,282.40 - $157,215.96

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.