The role involves managing bank relationships, supporting account managers, leading client interactions, preparing presentations, and collaborating with multiple teams to drive customer solutions.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
Manager, Account Management
Overview
The Account Management team is responsible for managing and developing bank relationships in the Malaysia. This role will work with account managers to support some of our most important partners, managing both day-to-day activity and key strategic initiatives. The successful individual will be a critical member of the team, and should be interested in building a career in account management; this job is a great stepping stone to full account and P&L ownership.
Role• Work with account management teams to ensure clients receive the highest standards of service• Take the lead on day-to-day client interactions including handling queries, preparing data, communicating messages• Own specific end-client relationships• Prepare presentations for internal and external management on a variety of topics• Ensure all management reporting is prepared and delivered in a timely manner both internally and externally• Partner with multiple internal functions, including Product, Finance, and Digital teams• Undertake analysis, research and business planning• Assist in driving customer solutions and achieving mutual goals through cross functional project teams, systems and processes
All About You• Able to interact with external clients, delivering best-in-class service and building deep relationships• Able to navigate complex, matrix organisations • Strong communication skills• Outstanding analytical and problem solving skills• Proactive, curious to learn, and eager to crack complex topics• Self-motivated with a demonstrated track record of success
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
Manager, Account Management
Overview
The Account Management team is responsible for managing and developing bank relationships in the Malaysia. This role will work with account managers to support some of our most important partners, managing both day-to-day activity and key strategic initiatives. The successful individual will be a critical member of the team, and should be interested in building a career in account management; this job is a great stepping stone to full account and P&L ownership.
Role• Work with account management teams to ensure clients receive the highest standards of service• Take the lead on day-to-day client interactions including handling queries, preparing data, communicating messages• Own specific end-client relationships• Prepare presentations for internal and external management on a variety of topics• Ensure all management reporting is prepared and delivered in a timely manner both internally and externally• Partner with multiple internal functions, including Product, Finance, and Digital teams• Undertake analysis, research and business planning• Assist in driving customer solutions and achieving mutual goals through cross functional project teams, systems and processes
All About You• Able to interact with external clients, delivering best-in-class service and building deep relationships• Able to navigate complex, matrix organisations • Strong communication skills• Outstanding analytical and problem solving skills• Proactive, curious to learn, and eager to crack complex topics• Self-motivated with a demonstrated track record of success
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Director will lead business development efforts, manage client relationships, and drive revenue within emerging verticals while coordinating with various internal teams.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The role involves leading and developing a Business Development Representative team in Asia and EEMEA, creating processes and strategies, and ensuring effective prospecting and collaboration with internal stakeholders.
Top Skills:
Linkedin Sales NavigatorOutreach.IoSalesforceZoominfo
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Staffing Analyst manages staffing needs, resource allocation, performance evaluations, and ensures effective execution of strategies within the Client Services organization.
Top Skills:
Agile MethodologiesData-Driven Technologies
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
