Manager of Access Technology

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23.  This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency.  While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Why Wilshire? Employee Testimonial

“The number of RCM subject matter experts I get to work with each day is unreal.  Working alongside and as part of this team to help shape the RCM space is exciting.”-Patti Consolver, Director of Business Development 

Job Title:  Manager, Access Technology Operations
Location: Remote
Pay Rate: $80.00 – $100.00 per hour
Contract Length: 6+ months

Job Profile Summary
The Senior Manager of Access Technology Operations is accountable for the operational implementation of systemwide Access Technology solutions, driving process standardization and operational efficiencies across healthcare settings. Serving as a Subject Matter Expert (SME), this role collaborates closely with both Operations and IS&T leadership. The Senior Manager provides oversight to project managers and leads the delivery of multiple initiatives aligned with enterprise Access priorities. This role ensures that project scopes align with organizational goals and that deliverables are completed on time and with high quality. Additional responsibilities include data reporting, risk mitigation, and strategic partnership with operational and clinical stakeholders to support goal achievement.

Key Responsibilities

• Provide strategic oversight and operational leadership for enterprise-wide access-related projects and initiatives.

• Manage a team of project managers and foster a culture of excellence and continuous improvement.

• Ensure timely execution of all initiatives, adhering to established timelines, budgets, and quality metrics.

• Create and maintain standard project reporting processes, dashboards, and executive presentations.

• Identify at-risk project metrics and develop mitigation plans to ensure project success.

• Facilitate clear communication between project teams, clinical leadership, and executive stakeholders.

• Lead effective meetings with clearly defined goals and follow-up actions.

• Monitor project budgets and resource allocations to ensure financial stewardship.

• Collaborate with departments such as Finance, HR, Marketing, Communications, and the Foundation to coordinate cross-functional support.

Required Experience

• Minimum of 5 years of operational experience in healthcare (hospital, ambulatory, or ancillary settings).

• At least 2 years of experience managing projects within a healthcare or business environment.

• Minimum of 2 years of direct people management experience in a corporate setting.

Preferred Qualifications

• Master’s degree in healthcare administration, business, or a related field.

• Project Management Professional (PMP) certification.

• Six Sigma or LEAN certification.

• Epic certification in Cadence, Grand Central, or Prelude.

Education

• Bachelor’s degree in healthcare administration, business, health services, or a related field; or equivalent professional experience.

Certification Summary

• No certifications required.

Knowledge, Skills, and Abilities

• Proven ability to lead complex projects from inception to completion with minimal oversight.

• Strong organizational skills with the capacity to manage multiple projects simultaneously.

• Expertise in Epic Electronic Medical Record systems, particularly in Access modules.

• Exceptional verbal and written communication skills for reporting and presentations.

• Demonstrated interpersonal skills with the ability to effectively engage and influence stakeholders at all levels.

• Experienced in leading cross-functional teams in a collaborative environment.

• Analytical thinker with a problem-solving mindset and strategic approach to conflict resolution.

• Able to thrive in a dynamic, fast-paced environment with shifting priorities.

• Participates in hiring, onboarding, and professional development efforts for team members.

• Conducts performance evaluations and creates professional development plans.

• Resolves team conflicts and fosters a culture of continuous improvement.