Managed Services - Senior-Level Linux Administrator

Managed Services - Senior-Level Linux Administrator

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

The Senior-Level Linux Administrator role is integral to HPE's Managed Services Organization, providing advanced technical expertise to ensure the reliability, performance, and security of Linux-based systems across critical customer accounts. This position focuses on solving complex systems issues, driving process improvements, and collaborating with cross-functional teams to deliver exceptional service to customers in mission-critical environments.

This position can be remote

Management Level Definition

Applies advanced subject matter knowledge to resolve complex technical and business challenges. Regarded as a subject matter expert, this individual frequently contributes to the development of new ideas, methods, and best practices. Works on diverse problems requiring in-depth analysis and evaluation of multiple factors. Leads functional project teams, contributes to cross-functional initiatives, and acts as an expert guiding process improvements and policy establishment. Represents the organization to external customers and exercises significant independent judgment in decision-making. Mentors and provides guidance to lower-level employees and peers.

Responsibilities

• Technical Problem Resolution:

  • Resolve advanced technical issues (hardware and software) for Linux environments, specifically Rocky Linux, as well as RHEL and CentOS systems, through incoming customer contacts and proactive notification systems.
  • Respond to service, product, and technical inquiries related to features, specifications, and repairs, ensuring compliance with customer entitlements.

• System Administration and Optimization:

  • Configure, manage, and maintain Linux systems across multiple high-profile accounts, ensuring optimal performance, security, and compliance.
  • Implement updates, patches, and OS hardening measures following ITIL processes and HPE Managed Services standards.

• Process Improvement and Leadership:

  • Provide guidance and leadership on process improvements, establishing best practices for managing Linux systems in enterprise environments.
  • Act as a mentor to team members, providing training and direction to enhance team capabilities.

• Customer Engagement and Representation:

  • Represent HPE in customer meetings, vendor discussions, and industry conferences.
  • Collaborate with customers to understand their business needs and recommend tailored solutions that align with Managed Services objectives.

• Knowledge Management:

  • Develop and maintain documentation, including solutions, best practices, and action plans, for use by internal teams and customers.
  • Leverage case management tools to track, resolve, and document technical issues effectively.

• Incident and Problem Management:

  • Perform Root Cause Analysis (RCA) for escalated issues and implement preventive measures to minimize recurrence.
  • Take full ownership of escalated customer issues and lead technical action plans to resolution.

• Cross-Functional Collaboration:

  • Work closely with other teams, including Engineering Resolution Teams (ERT) and third-party vendors, to resolve complex issues and drive innovation.
  • Participate in or lead cross-functional initiatives aimed at improving service delivery.

Education and Experience Required

• Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent professional experience may be considered.

• Experience:

  • 7+ years of Linux systems administration experience in enterprise or managed services environments.
  • Proven experience managing Rocky Linux, RHEL, and CentOS in mission-critical environments.

• Certifications:

  • Relevant certifications such as RHCE (Red Hat Certified Engineer), LFCS (Linux Foundation Certified System Administrator), or LPIC-3 are strongly preferred.

Knowledge and Skills

• Technical Expertise:

  • Advanced knowledge of Rocky Linux, RHEL, and CentOS, including configuration, troubleshooting, and performance optimization.
  • Proficiency in scripting and automation tools (e.g., Bash, Python, Ansible, Terraform).
  • Strong understanding of virtualization (VMware, KVM), storage (SAN, NAS), and networking protocols (TCP/IP, DNS, NFS).

• Problem-Solving and Leadership:

  • Excellent analytical and problem-solving skills, with the ability to perform RCA and implement long-term corrective actions.
  • Ability to lead technical action plans and mentor team members on advanced Linux-related solutions.

• Customer Service and Communication:

  • Superior customer service skills with the ability to articulate solutions clearly and provide guidance to customers.
  • Experience in managing escalated customer issues and representing the organization in external engagements.

• ITIL and Compliance:

  • Proficient in ITIL frameworks, including incident, problem, and change management processes.
  • Familiarity with compliance standards such as ISO 27001, SOC 2, and OS hardening best practices.

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, GCP) and hybrid cloud environments.
• Familiarity with containerization technologies (Kubernetes, Docker) and DevOps practices.
• Advanced knowledge of monitoring and observability tools (Prometheus, Grafana).

#allunitedstates

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates#operations

Job:

Services

Job Level:

Expert

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $78,700.00 - $181,200.00

Estimated job application period closure is May 1 2025. While this is the expected application time frame, there are many factors which may result in a change. If this position is still open beyond the anticipated closure time frame, it is likely HPE is still actively recruiting for this role and all qualified and interested candidates are encouraged to apply.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.