Managed Services Analyst I

The Managed Services Analyst I role delivers excellent customer service to both internal and external clients, assisting them with GHX products or services. This role supports administrative processes and tasks in support of team objectives.

This position requires effective time management skills, thorough attention to detail, and a high level of integrity.

At GHX we believe in fostering an inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of experiences, perspectives, and skills.

Principle Duties and Responsibilities:

• Learn and communicate established processes
• Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems
• Handle daily case work while meeting predetermined KPI and QA metrics
• Accurately document all actions in daily work and customer interactions
• Place phone calls to participating customers and provide education when deemed necessary or beneficial
• Identify, document, and escalate repetitive customer issues
• Solve escalated cases as required

Required Skills:

• Ability to recognize problems, gather information and escalate to leadership when necessary
• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Must be able to follow documented process and be detail oriented
• Strong accountability and integrity due to the sensitive nature of information
• Strong customer support skills
• Clear and effective verbal and written communication
• Ability to regularly meet or exceed KPI and QA standards
• Ability to grow and adapt to changing guidelines or processes

Required Qualifications:

• High School Diploma or equivalent
• Basic technical knowledge of software products
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word
• Supply Chain experience preferred
• Experience working in a team-oriented environment
• Able/willing to travel up to 15% annually
• We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective of thought to our team. GHX encourages all eligible candidates to apply and is dedicated to providing equal opportunities for qualified applicants.

Estimated hourly compensation $17.00 - $21.00

The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.