What success looks like in this role:
• Leads teams in the delivery of Tech Support / Services across the full range of client interactions.
• Fields critical related incidents, requests and recurring requests received from the incident management system, clients and Unisys team members / stakeholders.
• Defines approaches and provides extensive business and/or technical expertise to attain objectives.
• Initiates process improvements for both internal and client application.
• Prepares, approves and coordinates the implementation of technical documentation and ensures that all technical, client and related documentation is correct and up to date.
• Recommends, develops and conducts training, and orientation.
• Ensures proper implementation of new solutions.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 7+ years’ experience in area of responsibility
#LI-DNI
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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