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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Mailroom Associate is responsible for efficiently processing and delivering all incoming and outgoing mail ensuring all correspondence reaches its destination quickly and accurately. This requires a high level of attention to detail and strong organizational skills while adhering to strict deadlines and maintaining a high level of confidentiality and professionalism.
What you’ll do:
- Scan and sort inbound mail and deliver scans internally according to mail routing rules and required deadlines.
- Accurately track inbound and outbound mail and ensure backups are retained and tracked.
- Maintain accurate logs of incoming high-value packages and certified mail to ensure a clear chain of custody.Prepare letters and packages for shipment, including weighing items, calculating postage, and choosing the most cost-effective shipping method (USPS, UPS, FedEx, etc.).
- Monitor and restock mailroom supplies (envelopes, boxes, tape, toner, etc.) and place orders before items run out.
- Receive and sign for deliveries from external couriers and coordinate pickups for urgent outgoing shipments.
- Perform basic troubleshooting on mailroom machinery, such as postage meters, folding machines, and printers.
- Assist with light administrative tasks, such as assembling marketing kits or moving small office furniture/supplies as needed.
What you’ll need:
- Minimum of 6 months customer service-related experience
- High school diploma or equivalent (GED) required
- Ability to effectively work individually and in a team environment.
- Ability to work and accomplish goals with minimal supervision
- Ability to multitask and manage competing priorities
- Ability to adapt to changing fast-growing production environment
- Strong communication, organizational, and administrative skills
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite
- May be required to lift items weighing up to 50 pounds
- Must be detail-oriented with an ability to work in a fast-paced environment
Nice to have:
- 1+ year mailroom experience
- Prior knowledge of or work experience in a banking environment
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time, in-office position and hours of work and days are Monday through Friday, between 8:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand.
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