The Store Manager oversees all store operations, drives sales, leads the team, engages customers, and manages inventory. They ensure compliance with standards and foster a positive shopping experience, aligning with Madhappy’s values.
ASPEN STORE MANAGER
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a full-time Retail Store Manager for Madhappy in Aspen, CO to join our team in September 2025.
The Store Manager is responsible for overseeing all aspects of store operations, including sales performance, team leadership, customer engagement, and operational efficiency. This role requires a proactive, strategic thinker who can lead by example, inspire their team, and align with Madhappy’s brand values to ensure continued growth and success.
Key Responsibilities
Sales & Business Development:
● Drive sales and ensure the store meets or exceeds revenue targets.
● Analyze key performance metrics, implement strategies to maximize business potential, and adjust tactics as needed.
● Foster a sales-focused culture by training and motivating the team to prioritize clienteling and relationship-building.
● Develop and execute business strategies to optimize store performance and profitability.
Team Leadership & Development:
● Lead, mentor, and develop a high-performing store team, ensuring accountability and professional growth.
● Oversee recruitment, onboarding, and ongoing training to build a strong team aligned with Madhappy’s values.
● Provide regular feedback, coaching, and performance evaluations to drive team engagement and effectiveness.
● Foster a collaborative and inspiring work environment that encourages innovation and initiative.
Customer Experience & Clienteling:
● Ensure a best-in-class shopping experience through personalized service, deep product knowledge, and proactive customer engagement.
● Lead and maintain the store’s clienteling program to build lasting customer relationships and drive repeat business.
● Implement and uphold company standards for customer service, ensuring consistency across all touchpoints.
● Resolve customer concerns in a timely and professional manner, prioritizing long-term relationships and brand loyalty.
Operations & Store Management:
● Oversee store operations, including inventory management, stock replenishment, and loss prevention.
● Ensure the store maintains high standards of cleanliness, organization, and overall preparedness.
● Manage cash handling, banking procedures, and adherence to all company policies and operational protocols.
● Optimize staffing levels, scheduling, and payroll management to balance efficiency and business needs.
Merchandising & Visual Standards:
● Partner with the visual merchandising team to ensure product placement and store presentation align with brand guidelines.
● Monitor inventory levels, providing feedback on product performance and customer preferences to HQ.
● Ensure all visual standards are maintained to create an engaging and on-brand shopping experience.
Qualifications
● 3+ years of retail management experience, preferably in a high-end or clienteling environment.
● Proven ability to drive sales and exceed performance goals.
● Strong leadership skills with experience in team development and coaching.
● Excellent communication, problem-solving, and organizational skills.
● Business-minded with an analytical approach to sales and store performance.
● Passionate about Madhappy’s mission and committed to delivering a top-tier customer experience.
$65,000 - $78,000 a year with potential performance bonuses
About Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.
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