The Language Support Specialist assists German-speaking B2B partners via calls, updates on ongoing cases, and CRM documentation while supporting other operations teams.
Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in German language.
Job Responsibilities:
- taking calls and providing initial advice to B2B partners in German language;
- communication with partners about the on-going cases, providing regular updates on the progress;
- helping other operation teams with the communication in German language;
- handling info requests for B2B partners;
- recording information in the CRM system about work done;
- knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
- knowledge of German language: at Advanced level: capability of speaking on the phone in German language and handling business correspondence;
- ability to learn quickly and be results-focused and stress-resistant;
- multi-tasking skills;
- possession of a strong sense of empathy;
- responsibility and carefulness
- professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);
- remote work;
- schedule 2/2 (09.00 - 21.00 GMT+1);
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
Top Skills
Crm System
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