Local Community Manager

What we’re looking for:

We are seeking a dynamic local community manager who is a catalyst for driving sales growth, is highly adaptable, and is able to enhance Custom Ink’s brand presence within the community through in-person engagement at our local hub. This role is ideal for a proactive team member with a strong track record in sales, fostering long-term customer relationships, and community engagement.

• 4+ years of experience in sales or a high-volume customer service role.

• Proven ability to drive sales and develop strategies for market growth.

• Excellent communication skills and the ability to build strong relationships.

• Experience with Google Suite and comfort with learning new technological systems; Salesforce proficiency is a plus.

• Ability to travel within the local market as needed (minimum 10%).

• This role is 100% onsite and requires a consistent in-person presence to engage with the local community and drive business growth.

Compensation:

We are committed to providing pay transparency and equitable compensation.

• For this salaried exempt position, the annual base salary is $60,000 plus a performance bonus targeted at 15% of base salary, tied to individual/company performance and continued retention. Compensation is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members. 

The perks! 

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. 

• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. 

• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. 

• Family-Friendly Benefits: Fully paid parental leave of up to 12 weeks, adoption assistance, and family-building benefits. 

• Financial Wellness: Plan for the future with a 401(k) retirement plan with company matching, complimentary life & AD&D insurance coverage, and access to financial planning resources. 

• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

What you’ll do:

• Drive local sales initiatives to meet and exceed sales targets.

• Proactively engage with the community through events, local outreach, and strategic partnerships to enhance market presence and penetration.

• Regularly connect with customers via phone, email, and in-person to strengthen the relationship between the Local Community Manager, Custom Ink, and the client.

• Provide exceptional service by aligning our offerings with customer needs using various training tools.

• Maintain high standards of operation and productivity within the local market.

• Actively participate in and contribute to local commerce and networking groups.

• Enhance Custom Ink’s visibility and reputation within the community through active engagement and promotional events.

• Collaborate with neighboring markets to ensure cohesive brand representation and community involvement.

How you’ll be measured:

• Achievement of sales goals and strategic objectives.

• Customer satisfaction and engagement metrics.

• Effectiveness of community outreach and promotional activities.

• Contributions to team efforts and overall market growth.

How you’ll make a difference:

As a Local Community Manager, you will lead our efforts to connect with and empower local communities through our products and services. Your role will directly influence our brand’s local market share and contribute to our broader mission of bringing people together.

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states: AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.