Liability Claims Manager

What You'll Do

• Closely manage and direct all aspects of HDVI’s current TPA claim handling to drive optimal outcomes
• Review and analyze complex claim notifications and communicate with our TPA partners to ensure that the correct behaviors are being practiced
• Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned
• Participate in regular claims reviews with both internal and external customers
• Participate in the building of a best in class claims operation
• Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets
• Conduct quality file reviews per HDVI’s Best Practices guidelines
• Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim file
• Implement strategies and initiatives to improve file quality, customer service and manage costs
• Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues
• Identifying training needs to meet job standards, goals and company policies and procedures
• Analyzing coverage, policy interpretation, and giving direction as needed
• Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution
• Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses
• Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement
• Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters
• Other tasks as assigned by the Claims Director

What You Have

• 5+ years Property & Casualty claims management experience
• 5+ years experience with handling complex Commercial Auto claims; Trucking preferred
• Experience handling Pre-litigation claims
• Ability to lead and empower a hard-working team
• Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability
• Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims
• Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures
• Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization
• Experience with large Fleets (250+) with self-insured retentions and/or large deductibles
• Thorough understanding of laws, principles of coverage, liability and insurance industry in general
• Strong leadership skills, time management, organizational and problem solving skills
• Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing

Preferred Skills

• Bachelor's Degree preferred
• Active P&C Adjusters License - strongly preferred
• Strong analytical, critical thinking, and problem-solving skills
• Proficiency in Google Suite, Microsoft Office and Adobe Acrobat
• Experience with self-insured retention (SIR), large deductibles and claims involving Independent Owner Operators (IOO)

Benefits

• Competitive salary & stock options - we want our success to be yours too
• Unlimited PTO with 11 paid holidays each year
• Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being
• FSA / HSA programs
• 401(k) retirement plan with company match contribution
• Inclusive Parental Leave policy that supports all parents
• Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions
• Birthday meal reimbursement, because celebrating our employees is part of our company culture
• A remote-friendly environment with the opportunity to participate in periodic in-person team offsites