Provides third-level AWS cloud support for customers, troubleshooting complex technical issues and designing scalable solutions. Responsibilities include systems administration, security reviews, patching, deployments, account administration, cost optimization, automation, monitoring, and Well-Architected Framework Reviews. The engineer supports presales engagements, quality-checks team work, participates in 24/7 on-call rotation, mentors junior engineers, and documents solutions. The role requires strong AWS, Linux, Windows, web-service, scripting, networking, and production operations expertise.
Company Description
Additional Information
Cloudnexa is an Amazon Web Services (AWS) Premier Partner that is looking for an experienced and motivated Cloud support engineer that enjoys solving problems, working with customers, and has a strong technical background. As an AWS Cloud Engineer, you will be the 3rd Level Support responsible for diving deep into technical issues that arise and developing solutions for our customer. In addition to support, handling Well-Architected Framework Reviews and other Professional Service engagements will be required. The ideal candidate should be a detail-oriented self-starter with independent problem solving skills, who exhibits excellent verbal and written communication skills.
This position will provide the opportunity to gain top-notch experience in cloud computing through Cloudnexa's 24/7 support and professional services operations, focused out of the Honolulu, Salt Lake City, and Philadelphia regions.
Job Description- General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration.
- Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems.
- Support pre-sales activities for designing and scoping new customer engagements.
- Quality check existing support team work.
- Implementing ways to automate and improve repetitive processes.
- Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions.
- Ability to deal with ambiguity and juggle multiple tasks at once.
- Ability to conduct an AWS Well-Architected Framework Review.
- Participate in a 24x7 on-call rotation.
- Mentor existing junior Support Engineers.
- Bachelor’s Degree in Computer Science or related technical field.
- 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position.
- 2+ years in a customer facing consulting or support role.
- 3+ years of experience with both Linux/Unix and Windows OS support.
- 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc.
- 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent.
- Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting.
- Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management.
- Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning.
- Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell.
Strong technical documentation skills.
Excellent verbal and written communication skills.
- AWS SysOps Administrator - Associate Certification or equivalent.
- AWS Solutions Architect - Associate Certification or equivalent.
- AWS Solutions Architect - Professional Certification or equivalent AWS Certification.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Interview Requirements:
- Video conference interview(s) are required.
- Candidates will be required to verify and pass the following background checks.
- Criminal background check.
- Education background check.
- Employment history check.
- Drug screening.
- Verify the right to work within the United States.
Similar Jobs
AdTech • Consumer Web • Digital Media • eCommerce • Marketing Tech
Leads a data science team focused on customer intelligence and personalization across digital products, apps, newsletters, and marketing channels. Develops lifetime value, segmentation, retention, recommendation, attribution, forecasting, and engagement models. Owns product funnel analytics and experimentation, including A/B testing and causal inference. Partners with Product, Marketing, Editorial, Data Operations, and Engineering to translate customer behavior into product improvements, measurable growth, and scalable data capabilities.
Top Skills:
Bayesian StatisticsBigQueryClaude CodeCodexCupedMachine LearningNatural Language ProcessingPythonReinforcement LearningSQL
Artificial Intelligence • Computer Vision • Greentech • Machine Learning • Robotics • Industrial • Automation
Develops and productionizes deep learning and machine learning perception models for robotics and recycling sortation. Responsibilities include experimenting with neural network architectures, designing computer vision solutions, conducting statistical experiments, deploying successful models, collaborating with data, modeling, and cloud infrastructure teams, and improving ML infrastructure.
Top Skills:
Computer VisionData PipelinesDeep LearningMachine LearningNeural NetworksPythonPyTorchSQLStatistical ModelingTensorrt
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Analyze and characterize conversational audio data, identify underrepresented areas, and build active-learning and human-in-the-loop workflows. Develop representative benchmarks, automate model adaptation, and create reusable data analysis and scoring systems. Partner with research, engineering, and data teams to run experiments, improve models, organize data, and translate complex findings into measurable product improvements.
Top Skills:
Active LearningAsrData PipelinesEnsemble LabelingGdprLlmsMachine LearningNlpPseudo-LabelingPythonTts
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
