Level 2 Incident Response Analyst

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Allstate’s Global Security Fusion Center (GSFC) Incident Handling team is responsible for investigating all cybersecurity incidents at Allstate. This team detects, investigates, and remediates threats for the enterprise. The Level 2 Incident Response Analyst is part of the core team for Allstate and is responsible for performing security investigations and training/mentoring of Level 1 Incident Handlers. Level 2 Analysts are also expected to play an active role in process development and assist with the selection of new tools/technologies related to their work.

Key Responsibilities

• Conduct daily case reviews and escalate incidents lacking timely or adequate response.

• Prioritize, monitor, & escalate security events based on severity and criticality.

• Triage alerts and generate cases for valid, actionable threats.

  • Maintain detailed case notes and escalate unresolved or high-risk incidents.

  • Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents

• Document all incidents, investigative actions, and outcomes thoroughly.

• Develop and refine standard operating procedures and workflows based on alert reviews and team feedback.

  • Coordinate required actions and communications as directed by incident response plans and leadership.

• Work closely with GSFC teams to enrich incident data and support comprehensive analysis.

• Communicate effectively with stakeholders and employees regarding case status and findings.

• Stay informed on emerging cybersecurity threats, trends, and technologies.

Key Skills & Qualifications

• 4+ years of hands-on experience in a SOC environment with depth in incident triage/response.

• Demonstrated ability in analyzing, triaging, & remediating complex security incidents.

• Solid knowledge & hands-on experience in log analysis, network traffic analysis, malware investigation, & digital forensics.

• Background with SIEM platforms (e.g., Splunk, Sentinel, Elastic, Chronicle) for threat detection and analysis.

• Good knowledge of EDR/XDR platforms (e.g., CrowdStrike, SentinelOne, Microsoft Defender for Endpoint).

• Sound capabilities in analytical thinking, collaboration, & stress management.

• Relevant certifications preferred: CompTIA CySA+, GIAC Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), Certified Information Systems Security Professional (CISSP)

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Skills

Analytical Thinking, Cyber Incident Response, Cyber Threat Hunting, Digital Forensics, Incident Handling, Information Security, IT Security Operations, Log Analysis, Malware Analysis, Penetration Testing, Problem Solving, Security Incident Response, Security Information and Event Management (SIEM), Security Investigations, SIEM Tools, Stakeholder Management, Threat Detection

Compensation

Compensation offered for this role is $100,000 – 160,000 annually and is based on experience and qualifications.
 

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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