Leadership Services Manager, Operations

POSITION PURPOSE

The Leadership Services Manager position is a hybrid role, with 50% of time supporting the Leadership Services Team administratively and 50% of time supporting logistics for key governance meetings, including but not limited to Leadership Meetings, Board Meetings, as well as ad-hoc meetings. This role supports the operations of the Leadership Services Team by optimizing communication channels, platform systems, and team collaboration.

PRIMARY RESPONSIBILITIES

• Serves as key team advisor on YPO platforms, including but not limited to Salesforce, SharePoint, Cvent, Smartsheet, WhatsApp, Canva, Menti Meter, Diligent, Zeck

• Supports logistics related to governance meetings, including rooming list management, transportation manifests, drafting communications, and post-meeting reports

• Accountable for managing team meetings (virtual) and scheduling as needed

• Partners with marketing team members to develop team templates

• Responsible for updating and maintaining SharePoint department site

• Serve as project lead for Leadership Services team initiatives that support team’s key objectives when required

• Cross-collaboration with other departments to support Leadership Services team objectives

• Expense report management for C-level associates, members and management team

• Administers timely communication of announcements, discussions, and materials to team members

SKILLS

• Ability to work collaboratively in a multi-cultural organization with international associates and members

• Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.

• Development of key systems expertise and support team requests as needed (Salesforce, SharePoint, Cvent, Smartsheet, WhatsApp, Canva, Menti Meter, Diligent, Zeck)

• Able to maintain discretion and integrity of confidential information

• Resourceful and able to work independently with initiative and good judgement; effective time management, organization and very strong prioritization skills with the ability to focus on varied projects simultaneously

• Possesses a distinct global mindset, sensitive to local and international customs and protocols

• Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner

• Analytical thinker with ability to influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools

• Excellent verbal and written communication skills, including proof reading, with meticulous attention to detail

• Provide onsite meeting support when required (estimated two to three times per year)

EXPERIENCE/BACKGROUND

• 5+ years of professional experience in project management, executive support, office management or meeting/logistics

• Proven experience in a high-velocity, fast-paced, demanding environment

• Experience in professional services and/or meeting planning environments preferred.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree or equivalent experience

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and associates in multiple time zones

• Role may involve out-of-office hours (evenings and weekends)

• Willingness and ability to travel, domestically and internationally, without restrictions (estimated two to three times per year)

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.