Leads complex technology programs for the Payments organization, managing project plans, resources, dependencies, risks, budgets, and delivery schedules across applications and platforms. Partners with engineering, product, and business teams to drive implementations, maintain production stability, and align initiatives with business objectives. Uses enterprise-authorized AI capabilities to support planning, risk synthesis, governance, and executive reporting while validating outputs and following data-handling requirements.
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Commercial & Investment Bank - Payments team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
As a Lead Technical Program Manager in Commercial & Investment Bank - Payments team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
- Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis, including consolidating inputs into integrated plans, RAID, and executive-ready updates, while validating outputs and handling data according to sensitivity requirements
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional engineering, product, and business teams to define program scope, objectives, dependencies, and deliverables, ensuring alignment with overall business goals
- Coordinate complex technology programs spanning multiple applications, platforms, integration points, and deployment schedules to drive successful implementation while mitigating risk to production environments
- Champion agile delivery, continuous improvement, and reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Hands on experience coordinating technology implementations across multiple applications, platforms, engineering teams, and deployment schedules
- Experience managing technology change within business-critical production environments with a focus on operational stability, risk mitigation, and business continuity
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows, including the ability to review and validate AI-assisted plans, risks, and recommendations while following applicable data-handling requirements
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional technology, product, and business teams
- Proven experience managing complex, interdependent technology programs involving multiple applications, platforms, software or hardware components, third-party integrations, and delivery schedules
- Demonstrated analytical and problem-solving skills, with the technical fluency to quickly understand complex technology concepts, identify dependencies and risks, and translate detailed information into actionable recommendations
- Ability to synthesize detailed technical and program information into concise, executive-level presentations, status updates, and recommendations
- Experience partnering closely with engineering and technology delivery teams to drive execution, resolve dependencies, and enable successful program outcomes
Experience working in fast-paced, agile environments and navigating ambiguity, changing priorities, and complex stakeholder relationships
Preferred qualifications, capabilities, and skills
- Experience leading large-scale technology programs within Payments, Merchant Services, financial services, or other complex technology environments
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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