Lead Solutions Engineer

Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.

We're hiring a lead, hands-on Solutions Engineer to support our payments and financial infrastructure products. You will operate at the intersection of product, engineering, & BD. Your role will be to translate complex, legacy payments systems and customer constraints into clear, workable integrations using Polygon’s payments stack and broader Web3 infrastructure.

This is not a pure sales role and not a pure engineering role. You are expected to independently scope integrations, unblock deals, and guide customers through ambiguity.

• Support BD in late-stage deals and technical evaluations

• Lead technical discovery with customers, focusing on complex legacy payments, fund flows, and compliance

• Align customer business models (tradfi, fintech, platforms, embedded finance, global payments) with scalable payment architectures

• Translate customer business and system requirements into implementation plans

• Design and explain integrations for:

  • Wallets

  • Payments APIs

  • KYC/KYB, onboarding, risk, and compliance

  • Widgets, SDKs, hosted components, and embedded payment experiences

• Develop reference architectures, integration diagrams, payment flow documentation, and technical walkthroughs

• Serve as the technical authority in customer discussions when needed

• Demonstrate expertise in payment authorization rates, conversion optimization, and transaction success metrics
  

• Identify gaps between current product capabilities and customer needs

• Clearly separate what exists, what’s on the roadmap (and can be accelerated), and what requires custom or speculative development

• Clarify ambiguous customer requests into clear, marketable technical scopes

• Negotiate tradeoffs with customers to close deals when requirements don’t fully align

• Collaborate with Sales to resolve payment integration risks early and unblock deals

• Work with Product and Engineering to guide roadmap decisions based on customer demand

• Influence pricing, limits, and launch phases based on technical constraints
  

• Build lightweight prototypes, middleware, or example implementations where helpful

• “Vibe code” small systems or applets to rapidly prototype and unblock integrations or demonstrate feasibility

• Read and reason about customer codebases, API specs, and architecture diagrams

• Help customers understand how to integrate with modern systems when their internal infrastructure is outdated or rigid

• Anticipate scale, failure modes, and operational complexity in production payments systems
  

• Support initial customer implementations and early production issues

• Act as a technical escalation point when integrations hit complexity

• Help define what scalable post-sales support should look like over time

• Strong background in payments, fintech, or financial infrastructure

• Hands-on familiarity with fund flows, settlement, reconciliation, disputes, and money movement

• Deep familiarity with legacy payment systems, fund flows, and real-world integration constraints

• Prior experience in Solutions Engineering, Sales Engineering, or highly technical pre-sales roles at payments companies

• Proven ability to operate independently with minimal guidance

• Strong customer empathy and the ability to explain complex systems clearly

• Comfortable coding and building small technical solutions or prototypes

• Solid understanding of APIs, webhooks, payment integrations, and system architecture

• Distributed systems experience helpful but not required

• Experience working with wallets, on-chain payments, or blockchain-based infrastructure

• Knowledge of global payment regulations (PSD2, SCA, Open Banking)

• Exposure to regulated environments and compliance-driven system design

• Experience working across time zones and with globally distributed teams

The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees:

• Remote first global workforce

• Industry leading Medical, Dental and Vision health insurance*

• Company matching 401k with 3% match*

• $1,500 Home Office Set Up Allowance (life-time max)

• $75 Monthly internet or phone reimbursement

• Flexible Time Off

• Company issued laptop

• Egg freezing, mental health, and employee wellness benefits

*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.

*401k is for United States employees only

Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

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