JPMorganChase Logo

JPMorganChase

Lead Software Engineer - Application Support

Posted 21 Days Ago
Be an Early Applicant
Hybrid
Plano, TX
Expert/Leader
Hybrid
Plano, TX
Expert/Leader
Leads software engineering initiatives focused on application reliability, stability, support, and operational improvement. Designs and develops scalable systems, troubleshoots complex technical issues, analyzes data, and builds monitoring and reporting solutions. Applies AI-assisted development and agentic AI to automate incident detection, remediation, root-cause analysis, alerting, runbooks, and observability. Works with Java or Python, Kubernetes, AWS, monitoring platforms, Splunk, ticketing systems, CI/CD, and agile practices while mentoring engineers and promoting secure, responsible AI adoption.
The summary above was generated by AI

As a Lead Software Engineer at JPMorgan Chase within the Test Integration and Implementation Payments Technology Team in the Corporate & Investment Bank line of business, you serve as a seasoned member of an agile team to support, design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible leading critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Required qualifications, capabilities, and skills

  • Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
  • Leads initiatives to improve the reliability and stability of the applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
  • Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
  • Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
  • Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
  • Contributes to software engineering communities of practice and events that explore new and emerging technologies
  • Adds to team culture of diversity, equity, inclusion, and respect.
  • Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
  • Ability to apply Agentic AI frameworks to automate and augment core Environment Management functions such as intelligent incident detection and remediation, automated root cause analysis, predictive alerting, self-healing infrastructure, runbook automation, and observability enrichment to reduce toil and accelerate MTTR.
  • Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls. 
    Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices.

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and proficient applied experience.
  • Hands-on practical experience in system design, application development, testing, and operational stability
  • Proficient in coding in one or more languages (Java and/or Python)
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud i.e. Kubernetes and Amazon Web Services
  • Experience with monitoring tools like Geneos, Dynatrace, Datadog.
  • Develop and maintain Splunk dashboards, reports, and alerts .
  • Experience with ticketing systems, such as ServiceNow and Jira Service Desk
  • Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
  • Overall knowledge of the Software Development Life Cycle
  • Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
  • Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

    Preferred qualifications, capabilities, and skills

  • xperience building reliability automation for large-scale integration and test environments.
  • Experience implementing automated remediation, self-healing patterns, or runbook automation.
  • Experience designing governance for AI-assisted engineering usage, including traceability and audit requirements.
  • Experience building observability enrichment and alert quality improvements to reduce noise and accelerate recovery.
  • Experience mentoring engineers and leading technical initiatives across multiple teams.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Similar Jobs

59 Minutes Ago
In-Office
160K-250K Annually
Senior level
160K-250K Annually
Senior level
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Lead enterprise strategy development, capital allocation, financial modeling, market analysis, and cross-functional execution for defense technology initiatives. Support strategic planning, evaluate portfolio and investment tradeoffs, develop business cases, drive acquisition and integration efforts, establish performance cadences, and resolve execution bottlenecks. Partner with senior stakeholders across a technology-driven organization to translate strategic priorities into measurable growth and operational outcomes.
59 Minutes Ago
In-Office
160K-250K Annually
Senior level
160K-250K Annually
Senior level
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Lead enterprise strategy, capital allocation, financial modeling, and cross-functional execution for defense technology growth. Evaluate portfolio investments, market opportunities, and risk-adjusted returns while translating strategic priorities into measurable operating plans. Lead acquisition and strategic investment integration, establish governance and performance cadences, track synergies, resolve bottlenecks, and influence senior stakeholders across technical and business functions.
59 Minutes Ago
Remote or Hybrid
United States
120K-180K Annually
Mid level
120K-180K Annually
Mid level
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Owns Shield AI’s website user experience and content journeys across key audience personas. Maintains and publishes WordPress content, builds digital experiences, improves navigation and conversion paths, and partners with agencies, designers, product marketers, communications, recruiting, and business stakeholders. Monitors web performance and user behavior while ensuring accessibility, SEO, brand, quality, and performance standards. Uses AI-enabled workflows and manages multiple web updates, launches, and stakeholder requests.
Top Skills: CSSHTMLWordpress

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account