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The Lead Product Manager for Data Platform Experience will transform the platform, oversee customer data understanding, monitor data issues, and enhance user experience through intuitive UI, collaborating with various teams to ensure reliability and transparency.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
What if marketers could see, trust, and act on their customer data in real time — without needing to understand the underlying systems?
At Attentive, we’re building the data experience layer that makes this possible. This role sits at the center of how raw behavioral data becomes intelligent, revenue-driving customer engagement.
As the Lead PM for Data Platform Experience, you will own how customers understand, monitor, and trust the data flowing through Attentive’s platform. This role sits at the intersection of product design and platform architecture: you’ll translate complex data infrastructure into intuitive, self-service experiences that marketers and internal teams can confidently rely on. Acting as the tip of the spear for company-wide initiatives like alerting, observability, and data transparency, you’ll work closely with Engineering, Design, Support, and Customer Success to make technically sophisticated systems simple, trustworthy, and resilient — turning our data platform into a differentiated product experience.
What You’ll Accomplish
- You’ll lead the transformation of our data platform from invisible infrastructure into a visible, differentiated product experience.
- Define how customers are proactively informed of data issues before they impact campaign performance.
- Deliver a reimagined UI experience that gives marketers transparent visibility into how their data flows through Attentive’s platform — transforming invisible infrastructure into intuitive, actionable insights.
- Partner with Engineering and Design leadership to build scalable customer facing tooling that decreases enterprise customer time-to-value
- Collaborate with Customer Success, GTM, and Support teams to operationalize data transparency, ensuring customers have confidence in the accuracy and reliability of the data powering their campaigns.
Your Expertise
- You have 5–7 years of experience in product management, ideally working on platform, data infrastructure, or observability products at a SaaS company.
- You’ve built customer-facing products, not just internal systems.
- This is not a pure infrastructure role — success is defined by user adoption and experience quality
- You’re comfortable engaging deeply with technical concepts — from onsite data collection to event instrumentation and data pipelines to alerting and monitoring systems — and can translate them into clear, user-facing solutions.
- You’re design-minded and care deeply about product usability — you instinctively look for ways to simplify, visualize, and clarify how systems work.
- You’re a strategic communicator who can drive alignment across Engineering, Design, and GTM teams, balancing user experience goals with platform reliability and scalability.
- You’re data-driven and measure success through adoption, reliability, and user trust, not just feature delivery.
- You thrive in ambiguous, cross-functional environments, where success requires connecting technical depth with customer empathy.
- Bonus: You have experience with marketing or analytics platforms, or have previously worked on data observability, tagging, or event tracking system
Wondering what your day could look like as a PM at Attentive? Take a peek at this fun day in the life of a Product Manager here!
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $190,000 - $220,000 + equity + benefits
- Our salary ranges are determined by role, level and location
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
AI
Data Observability
Data Pipelines
Data Platforms
Event Instrumentation
Marketing Platforms
SaaS
User Interface Design
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