Lead Privacy Advisor

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a highly skilled and experienced Lead Privacy Advisor to join our dynamic team. In this critical role, you will be investigating and responding to data breaches. As a lead advisor, you will provide expert guidance on privacy matters and data privacy events, ensuring our organization adheres to the highest standards of data protection and compliance. If you are a proactive problem-solver with a passion for privacy and a proven track record in breach management, we encourage you to apply.

Leads the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. Supports the enterprise Privacy Office and serves as a subject matter expert for privacy to include federal and state regulations. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Provides training, guidance, and oversight to employees within the various business areas that are accountable for adhering to USAA’s privacy standards, policies, and guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Serves as a liaison and primary resource to cross functional teams for privacy-based initiatives to help remediate privacy related issues and risks Provides thought leadership and subject matter expertise to guide the strategic direction of privacy requirements and requests associated with Enterprise-wide development programs, projects, and initiatives.
• Manages and drives privacy solutions that maximize business value while also ensuring compliance with applicable legal, risk and compliance and privacy requirements, policies, laws, and regulations.
• Analyze, develop, and deploy privacy policies, standards, and procedures to address privacy related control deficiencies and strengthen the overall control environment.
• Leads extensive research efforts; provides analysis and reporting to identify, resolve, and report out on the most highly complex enterprise-wide privacy issues and incidents.
• Identifies information required to support business analysis and resolves issues and incidents and detects points of escalation.
• Anticipates operational inefficiencies and potential privacy risks and in partnership with the business and other stakeholders, drives the problem resolution, execution, and improvement of operational processes to mitigate risk.
• Applies a holistic understanding of privacy requirements, policies, laws, and regulations to business strategies, programs, and solutions.
• Serves as subject matter expert (SME) on business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of data incidents.
• Provides technical expertise and guidance to the business regarding privacy risks and required control measures associated with new or emerging technologies.
• Directs and oversees the business with translating privacy related control deficiencies into actionable plans and provides strategic and tactical recommendations to minimize privacy exposure and strengthen the overall control environment.
• Serves as a primary resource to cross functional team members in support of privacy-based initiatives as well as less experienced team members.
• Performs data risk assessments.
• Serves as a liaison between the line of business and the Enterprise Privacy Office.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related privacy, compliance, risk or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business.
• 6 years of privacy, compliance, risk, or regulatory related experience with accountability for complex programs, processes, or policies.
• Expert knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.
• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.
• Expert communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.
• Proven ability to lead and influence others in a cross-functional environment.

What sets you apart:

• Certification: Certified Information Privacy Professional (CIPP), Certified Information Privacy Manager (CIPM), Certified Information Systems Security Professional (CISSP), or other relevant privacy or security certifications.
• Incident Response Experience: Demonstrated experience in leading and managing data breach investigations, including forensic analysis, risk assessment, containment, and remediation.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess complex situations, identify root causes, and develop effective solutions.
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical and legal concepts to both technical and non-technical audiences.
• Investigative Skills: Experience in conducting internal investigations, including interviewing witnesses, gathering evidence, and preparing reports.
• Project Management Skills: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Industry Knowledge: Deep understanding of industry best practices and standards for data breach prevention, detection, and response.
• RADARFirst experience

Compensation range: The salary range for this position is: $127,310-$243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.