Lead Implementation Specialist

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

This position supports Baytek International. Baytek International, a Datacor company, delivers mission-critical Laboratory Information Management Systems (LIMS) and Quality Control (QC) software to leading oil refineries and chemical manufacturers. Our solutions support product quality, ASTM compliance, regulatory adherence, and operational efficiency across complex refinery lab environments.

We're looking for an early-career Implementation Specialist with foundational knowledge of laboratory operations and a genuine interest in helping refinery and chemical labs modernize through software. This role is ideal for someone with hands-on lab experience—whether through a technician role, internship, or related academic work—who's ready to grow into a client-facing technical career. You'll learn from experienced team members while contributing to real implementations from day one.

The Role: 

As a Lead Implementation Specialist, you will lead and support full-cycle implementations of Baytek’s LIMS/QC solutions for refinery and chemical manufacturing clients. You’ll work directly with lab managers, chemists, technicians, IT, and operations stakeholders to configure workflows, drive user adoption, train teams, and ensure the system supports regulatory and business requirements. This position blends lab subject matter expertise, process improvement, technical troubleshooting, and customer-facing leadership.

Key Responsibilities:

Implementation Leadership & Customer Partnership

• Serve as the primary implementation lead and refinery lab subject matter expert during customer deployments.
• Partner with customer stakeholders (Lab, Operations, Engineering, IT, Compliance) to gather requirements and map real-world lab processes into system workflows.
• Guide project planning and execution to ensure on-time delivery, adoption, and long-term success.

LIMS Configuration & Workflow Design

• Configure LIMS/QC workflows to support:
• Refinery sample tracking (units, tanks, streams)
• QC testing and results validation
• Product release and compliance requirements
• Align configurations with ASTM-based testing and refinery quality operations.
• Support instrument integration and workflow alignment with real lab operations (GC, distillation, flash point, viscosity, vapor pressure, etc.).

Training, Change Management & Adoption

• Deliver structured training for lab teams (chemists, technicians, supervisors, and other users) across varying technical skill levels.
• Coach labs through rollout readiness, best practices, and process changes required for successful adoption.
• Provide documentation and knowledge transfer materials (SOPs, job aids, configuration notes).

Troubleshooting & Continuous Improvement

• Troubleshoot technical and process-related issues during implementation and go-live support.
• Identify opportunities to improve lab workflows, data quality, efficiency, and reporting through system optimization.
• Provide structured feedback to internal teams for product improvements based on real-world customer needs.

Internal Leadership & Mentorship

• Support team standardization through templates, best practices, and reusable configuration patterns.
• Mentor junior implementation specialists as needed.

Minimum Qualifications:

• 5+ years of refinery, petrochemical, or industrial laboratory experience (hands-on lab operations strongly preferred).
• Demonstrated knowledge of:
• ASTM-aligned lab testing practices
• Instrument maintenance and calibration
• Quality systems, compliance, and audit readiness (EPA/OSHA familiarity preferred)
• Prior experience in one or more of the following:
• LIMS administration (preferred)
• LIMS implementation support
• Leading or supporting lab system rollouts and process change initiatives
• Strong communication and training skills, with the ability to guide teams through complex operational change.
• Strong problem-solving and troubleshooting mindset.
• Willingness to travel 25–50% across North America.

Preferred Qualifications:

• Experience as a Laboratory Manager or Lab Supervisor, including scheduling, training, performance coaching, and cross-functional collaboration.
• Experience supporting or overseeing:
• Lab budgets, inventory, procurement, and proficiency testing
• Method development and continuous improvement initiatives
• Familiarity with refinery blending operations and QC impacts (gasoline/diesel/bunker fuel).
• Working knowledge of:
• SQL / reporting concepts
• Excel data handling
• Basic IT administration responsibilities for lab systems