Law Firm Services Associate

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

The Law Firm Services Associate provides operational support for law firms via phone, email, and website case management.

Essential Duties & Responsibilities:

• Problem-solving and ability to answer support calls and respond to support tickets while providing superior customer service
• Provide operational support by completing a wide variety of data-entry and external support tasks
• Research and obtain further information for incomplete entries
• Maintain and update accurate client information
• Update databases and relay information to pertinent parties
• Schedule and execute quality control checks
• Address escalated client and other end-user issues
• Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities
• Prioritize workload according to Quovant methodology and client guidelines
• Utilize Zendesk or other CRM software for daily support issues and phone calls
• Maintain a strong understanding of Quovant services
• Cross-train and support other team members within Law Firm Services when needed or as requested by the department manager
• Complete other duties at the discretion of management (supervisor and/or director)

Requirements & Skills:

• Ability to work effectively in a team environment with a strong commitment to team success
• Ability to prioritize and work under a tight schedule
• Ability to learn new programs and take on new tasks
• Strong working knowledge of Microsoft Office
• Strong problem-solving skills
• Strong verbal and written communication skills
• Must be flexible and able to multi-task
• Must be organized and detail-oriented
• Ability to maintain complete confidentiality

Education:                         

• High school diploma or general education degree (GED) with a minimum of two years of related experience required

• Bachelor’s Degree: Business Administration, Communications, or related field is desirable

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.