LatAm - Dynamics Customer Insights Solutions Architect

We are seeking a Dynamics Customer Insights Solution Architect to join our team in LATAM. This remote role provides the opportunity to collaborate with a dynamic team on exciting projects while ensuring seamless coordination across time zones.

As a Dynamics Customer Insights Solution Architect, you will lead the technical design, implementation, and optimization of solutions using Microsoft Dynamics 365 Customer Insights. You will participate in all aspects of the implementation lifecycle, including gathering requirements, defining use cases, and ensuring successful adoption across the organization. As a member working in a team environment, you will take direction from project leadership while guiding stakeholders and driving digital transformation for our clients.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Responsibilities

• Lead the architecture and design of end-to-end solutions leveraging Dynamics 365 Customer Insights, ensuring alignment with business goals and technical requirements.

• Collaborate with marketing, sales, and IT teams to gather requirements, define use cases, and translate business needs into scalable technical solutions.

• Oversee the deployment and configuration of Dynamics Customer Insights Journeys, including data integration, process automation, and campaign orchestration.

• Provide deep product knowledge of Dynamics 365 Customer Insights, Power Platform, and related Azure services; guide teams on best practices for data modeling, segmentation, and personalization.

• Architect custom solutions and integrations with other Microsoft and third-party platforms using Azure Logic Apps and API-based services to extend functionality and enable seamless data flow.

• Define and implement testing strategies to validate solution integrity, performance, and compliance with organizational standards.

• Deliver workshops, documentation, and training sessions to empower users and administrators on platform capabilities and usage.

• Monitor solution adoption, analyze performance metrics, and recommend enhancements to maximize business value and customer engagement.

Qualifications

• 5+ years of experience in solution architecture or consulting, with a focus on CRM, marketing automation, or customer data platforms.

• Deep proficiency in Microsoft Dynamics 365 Customer Insights Journeys and related Microsoft cloud technologies is mandatory.

• Proven experience in designing and implementing complex integrations using Power Platform, Azure Logic Apps, and other API-based services.

• Strong understanding of data management, segmentation, analytics, and customer journey orchestration.

• Experience in Agile/Scrum project delivery and DevOps practices.

• Knowledge of privacy, compliance, and security standards in customer data management.

• Bachelor's degree in Computer Science, Information Systems, or a related field (Master’s preferred).

• Microsoft certifications in Dynamics 365, Power Platform, or Azure are highly desirable.

• Exceptional communication and presentation skills, with the ability to translate technical concepts to non-technical stakeholders.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

About UsPerficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.