Large Commercial Lines Senior Account Manager

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:
Acrisure is seeking a Senior Account Manager to join our growing Large Real Estate/Condo team in Florida! Senior level Account Managers within the Large Commercial Lines space are the primary point of contact for clients they oversee. Occasionally supports Account Executives with Clients that require extensive service.

Responsibilities:
Perform daily service on assigned task by Client Advisors and/or Account Executives with the agency’s written procedures including, but not limited to:

• Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring all client needs are addressed in alignment with agency procedures and service standards.

• Review and analyze policy audits, ensuring accuracy and proactively addressing discrepancies with carriers and clients.

• Ensure accuracy and completeness of all policy documents, endorsements, and binders, confirming coverage terms reflect negotiated and ordered conditions.

• Provide expert-level client support, responding promptly to inquiries and service needs, while delivering proactive guidance to strengthen client relationships.

• Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.

• Maintain precise documentation of all client activities, communications, and transactions within the agency management system (Applied EPIC), ensuring data integrity and audit readiness.

• Utilize agency technology platforms, including upload/download and interface capabilities, to enhance workflow efficiency and accuracy.

• Serve as a strategic partner to Producers and Account Executives, communicating key account developments, identifying potential service issues, and elevating risks or concerns to leadership when appropriate.

• Maintain deep expertise in commercial insurance coverages and policy language, ensuring the ability to advise clients on program structure, coverage adequacy, and emerging exposures.

• Support continuous improvement initiatives, including workflow enhancement, training, and cross-functional collaboration, while providing mentorship to junior team members as needed.

• Perform additional duties and serve as backup support for other team members or functions, as requested by leadership.

Requirements:

• 5+ years experience in the Real Estate/Condo market in the state of Florida required.

• Active Commercial Lines Property & Casualty license required

• Strong organizational skills- ability to prioritize and be proactive

• Computer skills, specifically Microsoft Word, Outlook and Excel

• Excellent verbal and written communication skills as well as strong interpersonal skills

• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages

• Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form

• Applied Systems / EPIC experience a plus

Education/Experience:

• High School diploma required, Associate Degree or higher preferred.

• Active Property & Casualty License required

• CRIS, CPCU or special training course completion a plus.