Knowledge Management Technical Writer / Requirements Manager

Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.

The Knowledge Management Technical Writer / Requirements Manager is responsible for developing, managing, and maintaining comprehensive technical and administrative documentation to support systems development programs and IT processes. Additionally, this person will be responsible for maintaining the system requirements documentation and mapping to test cases and User Stories. As a Technical Writer, this role creates and edits user manuals, standard operating procedures, process documentation, and system guides while ensuring consistency through standardized templates and adherence to organizational branding standards.

The Technical Writer collaborates closely with Subject Matter Experts (SMEs) across various disciplines to gather information, validate content, and document complex IT processes and system workflows in clear, accessible language. This position utilizes desktop publishing tools to create professional, user-friendly documents enhanced with basic graphics, diagrams, and visual aids that effectively communicate complex technical concepts. Key responsibilities include maintaining organized documentation repositories in shared platforms such as SharePoint, implementing proper version control and document lifecycle management, and conducting thorough editorial reviews to ensure grammar, content accuracy, and compliance with organizational standards. The Technical Writer works with Quality Assurance teams to meet compliance requirements and continuously improve documentation processes. This role manages multiple documentation projects simultaneously, tracking progress and deliverables while ensuring timely completion and quality delivery. The Technical Writer also prepares and presents documentation to stakeholders and leadership, supporting review processes and incorporating feedback to enhance content quality and effectiveness. The Knowledge Management Technical Writer plays a critical role in ensuring that technical information is accurately documented, easily accessible, and effectively communicated to support operational excellence and organizational knowledge management initiatives.

Key Responsibilities:

• Requirements capturing and documentation
• Requirements mapping to Test Cases and User Stories
• Working with Test and Product teams to ensure Requirements traceability

Technical Documentation Development

• Draft, develop, and edit comprehensive technical and administrative documentation for systems development programs and IT processes.
• Create and maintain user manuals, standard operating procedures, process documentation, and system guides to support program operations.

Template Design and Management

• Develop, update, and standardize documentation templates to ensure consistency across all program materials.
• Maintain template libraries and ensure adherence to organizational branding and formatting standards.

Content Creation and Visual Design

• Develop basic graphics, diagrams, and visual aids to enhance technical documentation and demonstrate system functionality.
• Utilize desktop publishing tools to create professional, user-friendly documents that effectively communicate complex technical concepts.

Document Management and Version Control

• Maintain organized documentation repositories in shared platforms such as SharePoint, ensuring proper version control and accessibility.
• Implement and oversee document lifecycle management, including archiving, updates, and distribution protocols.

Editorial and Quality Assurance

• Conduct thorough reviews and editing of technical documents for grammar, content accuracy, clarity, and adherence to style guidelines.
• Collaborate with Quality Assurance teams to ensure all technical documentation meets compliance requirements and organizational standards.

Subject Matter Expert Collaboration

• Engage with Subject Matter Experts (SMEs) across various disciplines to gather information, validate content, and ensure technical accuracy.
• Work closely with SMEs to document complex IT processes, procedures, and system workflows in clear, accessible language.

Process Documentation and Improvement

• Partner with IT teams and SMEs to document technical processes, procedures, and best practices.
• Identify opportunities to improve documentation processes and implement enhancements to increase efficiency and usability.

Progress Reporting and Project Management

• Track and report on the progress of documentation work products, deliverables, and project milestones.
• Manage multiple documentation projects simultaneously, ensuring timely completion and quality delivery.

Content Review and Presentation

• Prepare and present technical documentation to stakeholders, leadership, and cross-functional teams.
• Support document review processes and incorporate feedback to continuously improve content quality and effectiveness.

Required Qualifications:

Education & Experience

Bachelor’s degree in Technical Writing, English, Communications, Information Technology, or a related field (or equivalent work experience). Equivalent combination of education and relevant experience may be considered. 2+ Years Experience in:

• Technical writing, documentation development, or knowledge management roles.
• Experience creating and editing technical documentation for IT systems, processes, or systems development programs.
• Familiarity with documentation tools and platforms such as Microsoft Word, Adobe Acrobat, and desktop publishing software.
• Experience working with shared repositories (e.g., SharePoint) for document management and version control.
• Previous experience collaborating with Subject Matter Experts (SMEs) to gather and validate technical information.

Technical Knowledge & Skills

• Strong understanding of technical writing principles, including grammar, style, formatting, and content organization.
• Proficiency in developing and maintaining templates for technical and administrative documentation.
• Ability to create basic graphics, diagrams, and visual aids to support technical content.
• Familiarity with IT processes, procedures, and systems development concepts.
• Knowledge of document lifecycle management, version control, and repository organization.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint).

Analytical & Problem-Solving Skills

• Ability to synthesize complex technical information into clear, concise, and user-friendly documentation.
• Strong attention to detail and accuracy in drafting, editing, and reviewing content.
• Problem-solving mindset with the ability to identify gaps in documentation and propose solutions.

Communication & Interpersonal Skills

• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong interpersonal skills to collaborate effectively with SMEs, IT teams, and cross-functional stakeholders.
• Ability to present documentation and progress updates to leadership and project teams.

Behavioral Competencies

• Highly organized and self-directed, with the ability to manage multiple projects and deadlines simultaneously.
• Proactive and adaptable in a dynamic environment with evolving priorities and requirements.
• Collaborative mindset with a focus on teamwork and continuous improvement.
• Commitment to producing high-quality, compliant documentation that meets organizational standards.

Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required. 

Preferred Qualification:

• Veteran/military retiree and/or military spouse.
• Experience working with and/or for military communities.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.