Knowledge Management Lead

• SOP Development & Maintenance: Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility. 

• Playbook Creation & Maintenance:  Support operations leaders in creating and maintaining role-specific playbooks.   

• Process Documentation: Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps. 

• Governance & Version Control: Maintain version history, approval records, and ensure alignment with compliance and internal standards. 

• Knowledge Management: Contribute to building and organizing a centralized repository for SOPs and related operational documents. 

• Cross-Functional Collaboration: Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices. 

• Continuous Improvement: Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes.  

• Education & Experience – Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience), plus 1–2 years in operations, documentation, or knowledge management. 

• Documentation Expertise – Demonstrated ability to develop and maintain SOPs, playbooks, process maps, and other structured documentation. 

• Tools & Systems – Proficiency with Microsoft Office, Google Workspace, and process mapping tools (e.g., Lucidchart, Visio, Miro); familiarity with project management platforms (e.g., Asana, Jira, Monday.com, Smartsheet). 

• Communication Skills – Proven ability to simplify complex processes through clear written and verbal communication, following style guides or templates. 
• Organization & Prioritization – Strong organizational skills with the ability to manage multiple projects in a fast-paced environment while maintaining attention to detail. 

Preferred Qualifications 

• Familiarity with knowledge management platforms or content management systems. 

• Understanding of SOP frameworks, documentation standards, or compliance-driven documentation requirements. 

• Experience supporting process improvement initiatives or contributing to operational efficiency projects. 

• Familiarity with taxonomy design and content tagging to improve searchability. 

• Experience applying version control and governance frameworks (e.g., maintaining approval workflows, audit trails). 

Success Measures 

• SOPs are developed and maintained in alignment with organizational standards. 

• Processes are documented in a clear, consistent, and accessible format. 

• Cross-functional stakeholders report improved efficiency and consistency in execution. 

• The role contributes to building a culture of operational discipline and continuous improvement. 

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com

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